Compliance Operations Manager

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Wyn

WebsiteLinkedInAll Job Openings

51 - 200 employees

💳 Fintech

🤝 B2B

🔧 Hardware

Fintech • B2B • Hardware

Wyn is a payments company that provides card acceptance hardware and merchant services to small and medium businesses. It offers simple pricing (a Flatrate and a Pro plan), free card terminals, fast device delivery and daily payouts, with no hidden fees and flexible contracts. Wyn targets merchants like salons, clinics and restaurants, handling card processing, terminals and support so businesses can focus on operations.

📋 Description

• You will help build our Compliance Operations function within Customer Success from the ground up • You will configure and operate our initial compliance and transaction-monitoring tooling and continuously refine the related processes • You will be responsible for operational topics related to transaction monitoring, KYC, merchant reviews, and licensing requirements • You will handle incoming alerts, assess cases, and derive appropriate actions • You will work closely with colleagues from Customer Success, Product, Operations, and external partners to set up clean, scalable processes • You will be trained in additional Customer Success areas and provide operational support there, especially in onboarding, service, telephony, and ticket handling

🎯 Requirements

• You have experience in compliance operations, risk operations, FinTech, payments, banking, KYC, transaction monitoring, or a comparable environment • You work in a very structured way and can analyze, assess, and document cases clearly • You make pragmatic decisions and are comfortable taking responsibility for operational measures • You understand that compliance and customer experience must not be mutually exclusive • You handle risk cases with clarity and assertiveness • You are communicative, service-oriented, and enjoy working close to customers—via tickets (HubSpot) or by phone • You thrive in a dynamic environment where not everything is fully defined yet • Fluent German and English (C1)

🏖️ Benefits

• Significant scope to shape product and processes with direct impact • A small, ambitious team with direct communication • Remote-first culture • Modern equipment/setup • Twice-yearly, world-class team offsites • Company pension plan plus a choice of an allowance: home-office allowance, Urban Sports Club membership, or childcare subsidy