Service Supervisor – IT

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WYNTECH SRL

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2012

🔒 Cybersecurity

🤝 B2B

Cybersecurity • B2B

WYNTECH SRL is an Italian IT services and security consultancy that designs, implements and manages network, datacenter and cybersecurity solutions for business customers. The company offers advanced security services (endpoint and perimeter protection, security fabric integration, identity and governance), network and system engineering, datacenter and storage consolidation, configuration management and collaboration solutions, backed by long technical experience and ITIL-based processes. WYNTECH positions itself as a B2B technology partner providing product sales, project implementation, training and ongoing support.

📋 Description

• Monitor and evaluate technicians' service performance, intervening when necessary; • Propose improvements, corrections, and adjustments to activities under their responsibility; • Ensure that the Court's standards and workflows are disseminated to the technicians; • Coordinate the execution of requests, keeping them within the agreed NMS (minimum service levels) and proposing corrective and preventive actions in case of deviations or needs; • Produce management reports and indicators according to the Court's requirements; • Perform the activities listed in Annex III – Remote and on-site support compatible with the professional profile; • Ensure appropriate professional conduct, discipline, respect, rules of conduct and courtesy in service delivery by the team; • Inform the Court about any issues that may prevent the proper progress of services; • Provide updates on the status of requests whenever requested; • Provide immediate support to the team; conduct training for technicians; • Supervise the team's daily activities; • Perform other activities not listed in this document but provided for in the Service Desk function within the ITIL framework; • Perform tasks of the same nature and degree of complexity that are compatible with the position.

🎯 Requirements

• Minimum one of the following qualifications in the ICT area (completed course): • University degree • Postgraduate degree (Lato Sensu or Stricto Sensu) • Minimum one of the following certifications: • HDI Support Center Team Lead • SDLPC™ - Service Desk Leader Professional Certificate • ITIL Foundation with a minimum of 10 hours of instruction • LGPD (Brazilian Data Protection Law) with emphasis on the public sector, minimum 15 hours of instruction • Training in incident, problem, request and change management (ITIL) • Hardware • Technical English.

🏖️ Benefits

• Commuting allowance – assistance for daily travel between residence and workplace. • Meal/Food Voucher – monthly credit to cover meals or purchases at accredited establishments. • Medical and Dental Assistance – health plans with broad coverage, ensuring quality care. • Life Insurance – financial protection for the employee and their family. • Training and Development – continuous training for professional growth. • Partnership: Sesc.