Provider – Care Operations Specialist

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🕒 July 9

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Yalent

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

👥 HR Tech

🎯 Recruiter

B2B • HR Tech • Recruitment

Yalent is a revolutionary end-to-end HR service and Employer of Record that connects remote global talents with hiring companies. The company aims to address the challenges faced by businesses in filling positions due to the high cost and scarcity of the local workforce, while also providing aspiring talents the opportunity to work abroad. By leveraging automation and technology, Yalent streamlines the hiring process for both parties, making it smooth and hassle-free, allowing business owners to focus on growth and scaling their operations.

📋 Description

• Coordinate provider schedules and daily routing. • Manage provider assignments and optimize utilization. • Communicate with Care partners to confirm schedules, patient census, and operational changes. • Coordinate with Care partners, MAs, and Dispatch teams to ensure seamless patient care. • Support provider onboarding and operational readiness. • Monitor daily operational KPIs and proactively resolve scheduling or service issues. • Maintain accurate operational records and reporting. • Escalate operational risks and recommend process improvements.

🎯 Requirements

• B.Pharm or PharmD degree from an accredited Egyptian university. • 2+ year of experience in community pharmacy, clinical pharmacy, pharmaceutical customer service, or US-facing healthcare BPO. New graduates with strong English and customer orientation will be considered. • Fluent written and spoken English. Neutral accent preferred; clarity and warmth required. • Willingness and ability to work US Pacific Time hours • US holiday calendar. This team observes US federal holidays, not Egyptian holidays. You'll work on Egyptian public holidays when they don't overlap with US ones, and you'll be off when the US is off (Thanksgiving, Christmas Eve/Day, New Year's Day, 4th of July, Memorial Day, Labor Day, and similar). • Strong comfort with modern tools — CRM, task management, communication platforms — and an AI-forward mindset. Care Partners work alongside AI daily. • Detail-oriented, process-disciplined, and calm under pressure. • Stable home internet, quiet workspace, and a dedicated laptop setup suitable for remote voice work. • Based in Egypt with valid work authorization.

🏖️ Benefits

• Base salary: $700 USD/month, plus monthly performance bonus up to $400/month based on operational KPIs • US holiday calendar — you're off when your facilities are off (Thanksgiving, Christmas, Memorial Day, Labor Day, and more). • Health benefits and paid time off.