Junior Client Success Manager

🕒 6 days ago

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Ylopo

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏠 Real Estate

Real Estate • AI • Marketing

Ylopo is a digital marketing platform specializing in AI-driven lead generation, follow-up, and database management tailored for real estate agents. The platform offers tools like AI Text + Voice, dynamic video ads, branded websites, and CRM integration to help real estate professionals generate and nurture leads efficiently. Ylopo's suite of features aims to bring buyers and sellers back to custom sites and maximize clients' success in closing deals. It also integrates seamlessly with CRMs and offers transparency on budget spending through its Mission Control dashboard.

📋 Description

• Meet with clients 1:1 to provide support, training, product knowledge, account reviews, and more • Manage retention efforts for clients who have placed cancellation or are showing indicators of being at-risk • Deliver a warm and well-documented handoff to internal departments like marketing, client growth, or website development • Act as an advocate for client's needs • Speak confidently and professionally with clients • Work with the utmost urgency to work through client issues • Maintain accurate documentation of client interaction (e.g., logging activity in Salesforce and internal systems, timely and correctly)

🎯 Requirements

• Undergraduate degree preferred, preferably in business or communications • Previous experience in a support or customer service • Professional manner • Consistent work habits and strong work ethic • Strong organizational skills and attention to detail • Ability to multitask, and work independently toward deadlines • Strong project coordination skills • Strong written and verbal communication skills, ability to work well in a small group setting • Positive demeanor, trustworthy character • Ability to take the initiative and see projects and tasks through to completion • Ability to understand and convey detailed information about our services and systems • Understanding of real estate and the real estate profession a plus, but not necessary

🏖️ Benefits

• medical, dental, and vision benefits • paid holidays • vacation • sick days • a 401(k) • paid monthly parking (if applicable)