Customer Success Manager

Job not on LinkedIn

🕒 September 7

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 28%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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YOUKNOW Technologies

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

📣 Marketing

🤝 B2B

🏢 Enterprise

Marketing • B2B • Enterprise

YOUKNOW Technologies is a South African martech and social-technology specialist that helps brands implement, manage and get value from social and digital customer engagement platforms. Founded in 2013, the company offers managed services, platform onboarding and implementation, training workshops, reporting and strategy, plus social listening, audience insights, influencer program management and benchmarking. YOUKNOW partners with leading marketing and CX platforms (e. g. , Brandwatch, Hootsuite, Braze, HubSpot, Amplitude, Appsflyer) to deliver tech integrations, analytics and data-driven growth solutions for enterprise and brand clients.

📋 Description

• Serve as the primary strategic advisor and trusted partner for MMP accounts • Drive product adoption and manage the post-sales lifecycle • Ensure clients hit their performance media targets • Guide clients through complex mobile attribution data and data-driven decisions • Lead end-to-end onboarding, including technical setups involving SDKs, APIs, and deep linking • Conduct regular Executive Business Reviews with senior stakeholders • Align on business goals, showcase campaign/project impact, and present actionable optimisation strategies • Advise on user acquisition strategy, SKAdNetwork, fraud protection, campaign measurement, CPA, ROAS, and incrementality • Identify risk factors to mitigate churn and opportunities for account expansion, upselling, and feature adoption • Provide first-line strategic support, translate technical data into clear insights, and escalate complex issues to technical teams • Potentially travel for events and in-person workshops

🎯 Requirements

• 3–5+ years in Customer Success, Account Management, or a strategic client-facing role within SaaS, digital agencies, or adtech • Hands-on experience with platforms like AppsFlyer and Branch or similar Mobile Measurement Partners • Expertise in mobile app analytics and mobile attribution • Deep knowledge of the performance marketing landscape and mobile ad networks • Proven track record of nurturing accounts • Understanding of marketing KPIs including ROAS, CPC, CLV, ROI, and CAC • Knowledge of conversion events and event taxonomies for app and web • Experience with dashboards that answer key business questions • Ability to translate insights into tangible commercial value • Exceptional communication skills • Adaptability, willingness to learn, positive attitude, critical and creative thinking, open and effective communication, and collaboration

🏖️ Benefits

• Hybrid/remote work flexibility • Opportunities to travel and meet key clients face-to-face • Personal development and growth within the company • Continuous learning, certifications, and professional growth • Collaborative environment • Work with industry-leading global tech • Lekker people, the coolest clients, the best tech, and invested in your growth

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