Customer Success Analyst – Mid-level

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Youx Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤖 Artificial Intelligence

🛍️ eCommerce

🔬 Science

Artificial Intelligence • eCommerce • Science

Youx Group is a technology and innovation company that creates intelligent solutions to enhance public management and promote sustainable practices. They specialize in the development of intelligent virtual agents and data-driven solutions for environmental regulation and land management across various sectors. With over 30 years of expertise, Youx Group focuses on transforming ideas into effective technological innovations that impact businesses and communities.

📋 Description

• You will be responsible for ensuring that clients achieve maximum value and satisfaction from YouX products and services, promoting customer loyalty and account renewals. • Build and maintain strong relationships with clients in our portfolio, gaining a deep understanding of their needs and day-to-day challenges to act as their primary point of contact for feedback and support. • Assist clients with onboarding and initial implementation of products and services, ensuring they fully understand how to use YouX solutions and leverage features optimally. • Collect customer feedback and collaborate closely with internal teams (such as Product, Sales, and Support) to align strategic initiatives, resolve challenges, and continuously improve our solutions. • Monitor the customer portfolio to ensure high levels of satisfaction and retention, prepare structured reports, and populate OKRs to provide tactical visibility into project progress. • Advocate for customers internally, identifying opportunities for service expansion (consultative selling) and facilitating the contract renewal process.

🎯 Requirements

• Minimum of 3 years of experience in Customer Success (CS), preferably in the Technology/digital solutions sector; • Bachelor's degree, preferably in Business Administration, Commercial Management, Information Technology, or related fields; • Strong command of Customer Success practices, advanced customer service concepts, and familiarity with CRM tools; • Professional demeanor and assertive communication skills: ability to communicate clearly, tactically, and adaptively; • Genuine proactivity: you should be the first to anticipate risks, identify project deviations, and act before issues escalate; • Effective problem-solving: strong focus on practical and agile solutions; • Availability to travel; • Preferred: Knowledge or experience with Environmental and Land Regularization.

🏖️ Benefits

• Health care: Medical plan, Dental plan, Telemedicine, and Life Insurance; • Retirement plan assistance; • Personalized multi-benefit package (Flash); • Rest is essential: Paid time off; • Celebrate your day: Day off on your birthday! • We provide Gympass to support a healthy routine; • Autonomy and flexibility; • Workplace exercise sessions and wellbeing initiatives; • Training and development program: Academia X; • Begin your self-awareness journey: Profiler and behavioral mapping.