ZEISS Group
10,000+ employees
ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue totaling 10 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets (status: 30 September 2023).
Field Service Engineer
🕒 May 27
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ZEISS Group
10,000+ employees
ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue totaling 10 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets (status: 30 September 2023).
📋 Description
• Provide hands-on service and support at customer locations • Troubleshoot system issues and determine the best repair or maintenance solution • Replace components and perform complex repairs on advanced optical systems • Support customers remotely by phone/email and onsite when needed • Document service activities and provide feedback to improve quality and service processes • Help develop and test new service strategies and procedures • Deliver training and create technical documentation when required • Serve as the communication bridge between the customer, the local ZEISS team, management, and the factory team in Germany
🎯 Requirements
• Experience troubleshooting and repairing complex technical systems • Ability to read electrical schematics, mechanical drawings, and engineering documentation • Semiconductor industry experience is strongly preferred • Optics industry experience is a plus • Comfortable working independently in the field and handling customer-facing situations • Strong hands-on troubleshooting mentality and ability to work under pressure • Flexible with service schedules and customer support needs • Comfortable traveling internationally, including training trips to Germany • Good written and verbal communication skills in English.
🏖️ Benefits
• Medical • Vision • Dental • 401k Matching • Employee Assistance Programs • Vacation and sick pay
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