Senior Partner Solutions Consultant

Job not on LinkedIn

October 14

🐎 Kentucky – Remote

Although this job is listed in Kentucky, this company may be open to hiring remote in other states.

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

+3 more states

🐎 Kentucky – Remote 🌲 North Carolina – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote

💵 $151k - $227k / year

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

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Zendesk

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SaaS • B2B • Customer Support

Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.

5001 - 10000 employees

Founded 2007

☁️ SaaS

🤝 B2B

💰 Grant on 2019-09

📋 Description

• Drive the technical onboarding process for partners, ensuring they acquire the skills and knowledge necessary to successfully implement and resell Zendesk Contact Center solutions. • Collaborate closely with partners during co-sell engagements, providing expert technical guidance and solving complex implementation challenges. • Design scalable and efficient architectures leveraging Amazon Connect, AWS, and Zendesk to support partner deployments. • Define technical enablement strategies aligned with partner needs and evolving business goals. • Coach partners, internal teams, and presales specialists on best practices in solution design and deployment. • Stay updated on AI, ML, and automation trends in contact centers to continuously improve partner technical capabilities. • Support technical discovery, solution design, demonstrations, PoCs, and ongoing partner support. • Create technical documentation, playbooks, and training content tailored for partner consumption.

🎯 Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or Business Administration. • Minimum of 10 years in solution architecture, with at least 5 years focused on contact center technologies including Amazon Connect and Zendesk, with partner-facing or customer enablement experience preferred. • Proficient designing solutions using Zendesk, Amazon Connect, AWS services (Lambda, Lex, IAM, DynamoDB, S3, API Gateway). • Experience with Python and/or NodeJS is a plus. • Demonstrated ability to deliver technical training and enablement to partners or customers. • Experience leading technical engagements involving multiple stakeholders including partners, internal teams, and vendors. • Exceptional verbal and written skills with the ability to translate complex technical information for diverse audiences. • Strong analytical skills and ability to devise creative technical solutions in partner-centric contexts.

🏖️ Benefits

• Bonuses • Benefits • Related incentives