SMB Account Executive

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Zendesk

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SaaS • B2B • Customer Support

Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.

5001 - 10000 employees

Founded 2007

☁️ SaaS

🤝 B2B

💰 Grant on 2019-09

📋 Description

• Drive top-line revenue growth with a strong focus on acquiring new customers, proactively hunting for new opportunities across your territory. • Manage and develop an assigned book of business, ensuring high satisfaction, retention, and continuous expansion. • Consistently identify and pursue cross-sell and upsell opportunities to grow existing accounts and maximize overall account value. • Use data insights, customer intent signals, and adoption metrics to target new prospects and strengthen customer retention strategies. • Deeply understand and communicate the business impact of Zendesk solutions, aligning them with customer objectives to support successful outcomes. • Lead competitive sales cycles using strong communication, discovery, and value-selling methodologies. • Build and maintain a strong pipeline of qualified opportunities, accurately tracking activity and progress in Salesforce. • Provide accurate weekly, monthly, and quarterly forecasts, consistently meeting and exceeding revenue targets. • Collaborate with internal teams to sharpen territory strategy and optimize the sales motion. • Maintain high levels of prospecting activity, consistently meeting or exceeding weekly and monthly pipeline-generation KPIs.

🎯 Requirements

• BA/BS degree or equivalent experience required. • Minimum 2 years of B2B sales or solution engineering experience, ideally in SaaS, with a proven record of overachievement in net-new acquisition. • Demonstrated ability to build and grow customer relationships at multiple levels. • Strong prospecting, research, cold outreach, and territory development skills. • Excellent presentation, negotiation, and closing abilities. • Entrepreneurial spirit with a hunter mindset, strong collaboration skills, and a drive for continuous growth. • Understanding of industry trends and the ability to engage key decision makers. • Outstanding organizational skills with the ability to manage high volumes of opportunities across both new business and existing accounts. • Experience building and executing effective territory and account plans. • Familiarity with key sales tools such as Salesforce, Groove, and Clari.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options