Strategic Growth Manager

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Zepto

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2021

🛒 Retail

🏪 Marketplace

🛍️ eCommerce

Retail • Marketplace • eCommerce

Zepto is a company that offers a mobile application platform where customers can order groceries and a wide range of daily essentials such as fresh fruits, vegetables, meats, beauty items, and household essentials. The platform advertises a rapid delivery service, promising to deliver orders in as little as 10 minutes. Zepto's product offerings include everything from groceries to health and baby care items, with a focus on a comprehensive selection and speedy service.

📋 Description

• Cultivate deep, trust-based partnerships with key enterprise decision-makers. • Serve as their strategic advisor, aligning our solutions with their evolving business goals. • Drive commercial success by identifying upsell, cross-sell, and expansion opportunities. • Lead contract renewals and negotiations to maximise long-term customer value. • Conduct regular, high-impact Executive Business Reviews (EBRs). • Analyse usage data and key metrics to proactively demonstrate ROI, uncover operational gaps, and map out long-term client success. • Act as the internal 'voice of the customer'. • Collaborate with Product, Sales, and Support teams to turn client feedback into product enhancements and sharing success stories that foster advocacy. • Help shape our account management playbook. • Mentor other team members, share best practices, and collaborate on internal initiatives to improve team efficiency and scale our operations. • Own the resolution of complex client inquiries and escalations. • Implement preventative measures and continuously elevate customer satisfaction. • Play a hands-on role in integrating AI into how we work.

🎯 Requirements

• Proven track record of success in enterprise account management, strategic sales, or related roles, with a focus on building and nurturing long-term client relationships. • Strong understanding of enterprise sales processes, contract negotiations, and account planning strategies. • Experience in the Payments industry is a strong preference. • Exceptional communication, presentation, and negotiation skills, with the ability to engage effectively with senior-level executives and key stakeholders. • Strategic thinker with a results-driven mindset and a passion for driving customer success and business growth. • Experience with embedding AI tools into the rhythm of daily work.

🏖️ Benefits

• Join a Talented Team: Work with world-class talent and industry leaders who support career growth. • ESOP: Access to Zepto’s Employee Share Program equity program. • Flexible Work: A remote-first work culture, plus you’ll also get access to premium co-working spaces in Byron, Sydney & Melbourne. • Paid Parental Leave: 12 weeks Paid Parental Leave for primary caregivers and 4 weeks for secondary caregivers. • Wellbeing Focus: Access to Zepto’s Wellbeing Menu, which includes access to an Employee Assistance Program and paid Wellbeing Leave. • Annual Learning Budget: An individual learning budget, plus paid Growth & Impact Days annually to focus on professional development. • Remote-Work Support: A Remote Work Budget to set up your home office upon commencement.