Senior Partnerships Manager

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🕒 April 14

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ZigZag Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

☁️ SaaS

🛍️ eCommerce

🤝 B2B

SaaS • eCommerce • B2B

ZigZag Global is a returns-management platform and service provider for retailers that offers a white‑label returns portal, global carrier network, returns hubs (validation, grading, consolidation), and integrations (Shopify and other tech partners). The company provides SaaS tools and operational logistics to help retailers reduce returns costs, recover revenue through paid returns, live exchanges, refund-to-store-credit, and return-to-store options, while improving customer experience and sustainability reporting.

📋 Description

• Define and execute a unified partnerships strategy across France and the UK • Build a global ecosystem vision, spanning technology, agencies, logistics, and strategic alliances Position partnerships as a core pillar of the companyʼs go-to-market and growth strategy • Design and scale a best-in-class Partner Program, including tiering structure, incentives, certifications, engagement models (referral, co-selling, integrations) • Align UK and France under a single, cohesive partnerships framework, ensuring consistency across markets while allowing for local adaptation • Standardise processes, tools, and KPIs • Build a data-driven partnerships function and continuously optimise performance • Identify, recruit, and close high-impact partners at a European and global level • Build strong relationships with senior stakeholders and decision-makers • Develop partnerships with key ecosystem players (platforms, SaaS vendors, agencies, logistics partners) • Own and drive partner-sourced and partner-influenced pipeline and revenue • Build scalable co-selling motions with Sales teams across markets • Actively contribute to closing strategic deals • Collaborate closely with Product teams to: prioritise strategic integrations, align partner needs with the product roadmap • Ensure a clear and compelling positioning of the full product suite • Provide market and partner insights to inform company strategy • Develop scalable partner enablement programs (training, playbooks, certifications) • Drive ecosystem engagement through events, webinars and co-marketing initiatives • Ensure partners are actively selling and promoting the full solution

🎯 Requirements

• Extensive of experience in partnerships, business development, or channel roles • Strong background in SaaS, e-commerce, or platform ecosystems • Experience with complex or multi-product offerings • Proven track record of: building and scaling partner programs, generating revenue through partnerships or indirect sales managing multi-market or international scopes • Strong ability to combine strategic thinking with hands-on execution • Highly commercial mindset with a focus on revenue impact • Ability to engage and influence senior stakeholders • Deep understanding of ecosystem dynamics and partnership models • Structured, analytical, and data-driven approach • Excellent communication, negotiation, and relationship-building skills • Fluent in French & English. Spanish is a strong plus

🏖️ Benefits

• A challenging and learning environment: we value high standards and empowerment. We always strive to make our employees grow to stay at the forefront of the market by knowing and using effective, up-to-date tools, frameworks, and processes! • Flexible hybrid remote model: work from our Paris office or fully remotely, as long as your located in France. We know that everyone has their own way of working that best fits their lifestyle and needs. • International environment: join a diverse team with 10+ nationalities where English is our official language. • People-centric company: we believe that happy and healthy collaborators can achieve great things. Investing in their wellbeing is investing in our success. • Fun workplace where connections thrive: we value human connections and a collaborative work environment. That is why we organize opportunities to spend time together, whether physically or remotely. • Swile card: Meal vouchers and more than €500/year for green transport subsidies (public transport, bike purchases, protective gear etc.). • 33 days of paid time off per year: a generous PTO policy to support your work-life balance. • Work from home set-up: Get up to €500 to create an optimal home office with a desk and/or chair.