Commercial Account Manager

November 20

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Zip

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Fintech • SaaS • Enterprise

Zip is an innovative AI-powered procurement orchestration platform based in San Francisco, CA. It specializes in streamlining the procurement process by providing solutions such as Intake-to-Procure and Procure-to-Pay, enabling organizations to automate purchasing requests, manage vendor relationships, and achieve better visibility into spending. Zip's comprehensive platform aims to enhance efficiency and reduce costs for businesses of various sizes across multiple industries, including life sciences, financial services, and technology.

201 - 500 employees

Founded 2020

💳 Fintech

☁️ SaaS

🏢 Enterprise

📋 Description

• You are a trusted advisor, product consultant, and a closer – you’re working with customers to deliver immense ROI in an efficient, value-based renewal and upsell cycle for • Partner with the Customer Success team to monitor health scorecards, identify customer needs, and demonstrate account management capabilities to guide deal closure. • You’re a product evangelist – you’ll solution Zip to meet the pain points today, but also with an eye toward our product of the future • You’re a builder – at a startup, you’re not just a team member, but you help build the team culture and bring your best practices to the org • Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from Zip. • Engage the broader Zip team to provide regular and accurate updates on renewal status to management and escalate when needed. • Manage current customers on multi-year contracts to ensure customer value realization.

🎯 Requirements

• 2+ years of technology SaaS experience • Experience selling to procurement, finance, legal • Experience driving customer retention and adoption of a SaaS product for enterprise accounts • Customer management skills; including sales, account management, and customer service • Self-driven – you don’t need someone to motivate you to put in your best every day • You’d describe yourself as organized, efficient with your time, and an excellent communicator • Experience using tools like Salesforce, Clari, Zoominfo, LinkedIn SalesNav, and Outreach • Willing to go the extra mile to make sure our customers, company, team, and yourself succeed

🏖️ Benefits

• 📈 Start-up equity • 🚠 Team building events • 🌴 Flexible PTO • 💻 Apple equipment plus home office budget