Zowie
Artificial Intelligence • SaaS • Customer Service
Zowie is a company specializing in AI-powered customer service solutions. It offers tools such as the Zowie AI Agent and Zowie Inbox to automate and enhance customer service interactions for businesses. Zowie's technology aims to improve customer satisfaction, reduce response times, and scale effortlessly with demand by automating complex processes and providing personalized customer experiences across various platforms such as chat, email, and social media. The company emphasizes data security with compliance to standards like GDPR and SOC 2, and it integrates seamlessly with existing business systems to ensure precise and accurate responses. Zowie is focused on transforming customer service into a growth driver through AI innovations that handle inquiries, automate business processes, and build customer loyalty.
Account Director
Job not on LinkedIn
October 16
Zowie
Artificial Intelligence • SaaS • Customer Service
Zowie is a company specializing in AI-powered customer service solutions. It offers tools such as the Zowie AI Agent and Zowie Inbox to automate and enhance customer service interactions for businesses. Zowie's technology aims to improve customer satisfaction, reduce response times, and scale effortlessly with demand by automating complex processes and providing personalized customer experiences across various platforms such as chat, email, and social media. The company emphasizes data security with compliance to standards like GDPR and SOC 2, and it integrates seamlessly with existing business systems to ensure precise and accurate responses. Zowie is focused on transforming customer service into a growth driver through AI innovations that handle inquiries, automate business processes, and build customer loyalty.
📋 Description
• Lead and develop the Team: Hire, mentor, and manage a team of Technical Account Managers (TAMs) and Account Managers (AMs) • Drive key metrics: Ownership of metrics including Net Revenue Retention (NRR) • Optimize customer journeys: Refine onboarding, adoption, and expansion strategies • Champion the Voice of the Customer: Share insights to influence product development • Leverage data and tools: Use AI and CRM tools for account management
🎯 Requirements
• 6+ years in customer success or account management in a SaaS environment • Proven leadership managing teams with performance quotas • Customer-centric mindset and adaptability • Exceptional strategic relationship management skills • Willingness to travel up to 10% of the time
🏖️ Benefits
• AI-native culture • Competitive salary • Remote working with office visits as needed • Career development opportunities
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