Claims Call Centre Representative

🕒 May 21

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $18 - $25 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Zurich Insurance

WebsiteLinkedInAll Job Openings

10,000+ employees

💸 Finance

🤝 B2B

👥 B2C

Finance • B2B • B2C

Zurich Insurance is a global insurance and risk-management company offering a broad range of products and services including commercial and personal property & casualty insurance, life and critical-illness cover, pensions and retirement solutions, savings and investment products, claims and risk advisory, and specialty offerings such as microinsurance and travel coverage. The company also runs investment funds, sustainability and climate-focused initiatives, innovation and technology programs, and a foundation for community and environmental projects. Zurich serves both individual consumers and corporate clients across many countries, emphasizing governance, ESG reporting, digital innovation, and resilience.

📋 Description

• Manage incoming inquiry calls of different levels of complexity, ensuring a positive customer experience • Resolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others to provide an effective service and clear advice to colleagues and customers • Liaise with internal and external clients to exchange information, clarify facts, and resolve queries and/or problems efficiently • Provide feedback and recommendations to the team to improve the quality of customer care • Follow procedures to ensure adherence to the company’s risk and compliance policies

🎯 Requirements

• High School Diploma or Equivalent • Zurich Certified Insurance Apprentice including an Associate Degree • 6 months or more of customer service experience • Data entry experience • Designated workspace free from noise and other distractions • Minimum internet connection via stable, high-speed internet connection of at least 5 Mbps up and 10 Mbps down • 6 months or more of call center experience (preferred) • Strong data entry skills and the ability to type 32 WPM or more (preferred) • Demonstrated proficiency in Windows based operating systems and Microsoft office (preferred) • Ability to navigate multiple computer screens and browsers quickly and accurately (preferred) • Strong comprehension skills, professional demeanor (preferred) • Solid oral & written communication skills (preferred) • Demonstrated strong attention to detail and solid problem-solving skills (preferred) • Insurance knowledge preferred (preferred)

🏖️ Benefits

• Annual Merit Increase & Bonus Opportunity • Amazing PTO • 401K Match • Medical, Vision & Dental