Customer Success Manager

🔥 39 minutes ago

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zvoove

WebsiteLinkedInAll Job Openings

501 - 1000 employees

👥 HR Tech

☁️ SaaS

🤖 Artificial Intelligence

HR Tech • SaaS • Artificial Intelligence

zvoove is a cloud-first SaaS company that provides end-to-end workforce and back-office solutions for personnel service providers (Personaldienstleister) and facility/cleaning services. Its platform (zvoove One and modular products like zvoove Payroll, Recruit, Cockpit, Documents, Analytics and APIs) covers recruiting/ATS, scheduling/disposition, time capture, invoicing, payroll, document management, reporting and compliance; it also offers managed services (Managed Payroll, Managed Sales) and embedded AI agents (zAIn) to automate workflows while maintaining GDPR and EU AI Act compliance. The company emphasizes B2B digital transformation for staffing firms, claims over 6,500 corporate customers and over 100,000 users, and focuses on growth, operational stability and financial optimization for clients.

📋 Description

• Proactive customer engagement: You initiate regular conversations with existing customers, assess their needs, and translate insights into concrete recommendations for action. • Product consulting & adoption: You advise on our SaaS portfolio, identify usage gaps, and support customers in implementing new modules. • Churn prevention: You detect risk signals early and develop measures to stabilize accounts — in close coordination with Product, Support, and Sales. • Upsell & cross-sell: You identify opportunities for add-on products, create tailored proposals, and support customers through to closing. • Reporting: You maintain CRM data diligently and provide structured customer feedback to Product Management.

🎯 Requirements

• Experience in Customer Success, Account Management, or solution-oriented B2B sales — ideally in a SaaS environment. • Good understanding of IT products and business processes, with proven success in customer development. • Empathy, sales aptitude, and resilience — you remain solution-focused and constructive even in difficult customer situations. • Proactive, independent working style with a genuine service mentality. • Fluent German, good English skills, and confident use of CRM systems.

🏖️ Benefits

• Collaboration in an empathetic and appreciative team. • Structured onboarding for a strong start, supported by a mentor. • Opportunities to apply your knowledge and personal strengths, upskill, and develop through various learning formats. • You can participate in the advantages of our hybrid work concept, which includes working in the office, from home, mobile work, and workation. • A range of benefits such as pension plans, health management, and employee discounts. • Well-behaved dogs are welcome at all locations.