🕒 2 days ago
Contact center operations manager overseeing 500–1,000 staff for TP, a global digital business services provider. Managing call center performance, staffing, budgets, compliance, and workforce development remotely across the US.
🇺🇸 United States – Remote
💵 $65k - $75k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Call Center Representative
🕒 July 30
Remote Call Center Manager leading operations and performance for upscale medical spas. Driving outbound sales strategy and team performance to meet revenue goals.
🕒 July 30
Call Center Manager/Director overseeing a 24/7 remote call center, ensuring performance standards and agent management. Handling operational, customer-facing, and de-escalation responsibilities.
🕒 July 29
Contact Center Supervisor overseeing call center activities and staff coaching. Focused on improving service quality and team motivation in customer service environment.
🕒 July 29
Call Center Supervisor overseeing a remote team of Call Center Representatives. Ensuring high-quality service and operational standards in a dynamic environment.
🕒 July 28
Call Center Supervisor role focusing on developing and leading an 8-10 member customer service team at Connexus Resource Group. Responsible for fostering accountability and driving performance in a fully remote setting.
🇺🇸 United States – Remote
💵 $45k - $58k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Call Center Representative
🕒 July 28
Call Center Supervisor leading a team delivering high-quality support in a fast-paced environment at Conduent. Guiding operations and improving customer experience through data insights.
🇺🇸 United States – Remote
💵 $44.7k - $58k / year
🔥 Funding within the last year
💰 $93M Post-IPO Debt - Conduent on 2025-08
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Call Center Representative
🕒 July 28
Lead and coach a contact center team for Home Depot, ensuring quality customer interactions and team performance. Responsible for recruiting, hiring, and training customer service associates.
🇺🇸 United States – Remote
💰 Debt Financing on 2007-07
⏰ Full Time
🟢 Junior
📞 Call Center Representative
🚫👨🎓 No degree required
🕒 July 27
Contacting clients via phone to sign them up for trial lessons on a digital skills platform for children. Providing product information and ensuring enrollment support for clients.
🇵🇱 Poland – Remote
💰 $9M Series A - Kodland on 2022-01
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Call Center Representative
🗣️🇵🇱 Polish Required
🕒 July 27
Connecting clients with trial lessons at a digital skills platform for children aged 7 to 17. Assisting clients through the enrollment process and responding to inquiries.
🇮🇹 Italy – Remote
💰 $9M Series A - Kodland on 2022-01
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Call Center Representative
🗣️🇵🇱 Polish Required
🕒 July 25
Director of Contact Center leading performance and reporting for Jacuzzi Bath Remodel Contact Center. Optimizing operations and driving key metrics to enhance customer satisfaction.
🕒 July 22
Manager overseeing daily operations and team performance in customer service at IonTuition. Responsible for compliance, training, and management of associates.
🕒 July 2
Call Center Supervisor leading a team providing high-quality support. Directing operations and coaching agents to enhance performance in a fast-paced environment.
🇺🇸 United States – Remote
💵 $44.7k - $58k / year
💰 Venture Round on 2009-01
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Call Center Representative
🦅 H1B Visa Sponsor
🕒 July 1
Director of Customer Care Center leading customer engagement and sales strategies at Mini Mall Storage Properties. Focused on improving customer experience across multiple interaction channels and operational efficiency.
🕒 June 16
Contact Center Supervisor overseeing customer engagement specialists to ensure service quality and team performance. Leading coaching and management processes in call center operations.
🕒 June 5
Operations Director in charge of Patient Access performance management at a fully remote medical contact center. Leading teams to meet service levels and operational goals.
🕒 May 16
Director of Patient Retention, Conversion & Contact Center Operations at Lemonaid Health. Leading patient engagement function to optimize retention and conversion processes.
🇺🇸 United States – Remote
💰 $36.8M Series B - Lemonaid Health on 2020-07
⏰ Full Time
🔴 Lead
📞 Call Center Representative
🕒 April 9
Booking Manager responsible for developing booking strategies and leading a high-performance team. Collaborating with leadership on global strategy and team management methodologies.
🗣️🇧🇷🇵🇹 Portuguese Required
🕒 March 31
Call Center Supervisor managing and training call center representatives in customer service. Ensuring team compliance with performance standards and addressing customer inquiries.
🕒 January 30
Call Center Supervisor overseeing remote customer-service teams for IonTuition, a student-loan assistance company. Managing operations, performance goals, training, compliance, and service-level agreements.
+1 More Call Center Director Jobs Available!
The average salary for remote call center directors is $184,000 per year. This is based on data from 4 job openings. Our advanced AI searches the internet for remote job openings and posts them on our website. We use the salary data from these job postings to calculate salary expectations.
Below is a breakdown of salary data by years of experience:
| Experience | Number of roles analyzed | Average Salary |
|---|---|---|
🔴 Lead Call Center Director (10+ yrs) | 4 | $184,000 |
We analyzed 2 job listings in the last year and found it takes about 58 days for employers to close a job opening.
We reviewed 4 job postings and found the top 10 skills employers are asking for most often are:
You need strong leadership and communication skills, proficiency in call center software and CRM systems, and a good understanding of performance metrics and analytics. Problem-solving, time management, and the ability to motivate a remote team are also essential.
Typically, a bachelor's degree in business administration, management, or a related field is required. Extensive experience in call center operations and management is crucial. Certifications in customer service or management can also enhance your qualifications.
Responsibilities include overseeing call center operations, managing staff performance, implementing strategies to improve customer service, analyzing metrics to drive efficiency, and ensuring adherence to company policies and procedures. Additionally, you’ll handle budgeting and resource allocation.
Benefits include flexible working hours, no commuting, and a better work-life balance. You have the opportunity to influence company culture remotely and can access a wider talent pool, as well as potentially lower operational costs.
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