Enterprise Solutions Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💻 Solutions Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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11:11 Systems

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2020

🏢 Enterprise

🔒 Cybersecurity

🤝 B2B

💰 Private equity on 2021-10

Enterprise • Cybersecurity • B2B

11:11 Systems is a managed cloud and IT resilience provider operating an award‑winning resilient cloud platform. The company offers managed public and private cloud, high‑performance object storage, backup and disaster‑recovery-as-a-service (DRaaS), managed security services (MDR, SIEM, EDR, zero trust), and networking solutions (SD‑WAN, SASE, multi‑cloud connectivity), plus consulting and continuity services for enterprise customers. 11:11 positions itself as a VMware Pinnacle Partner and emphasizes modernization, protection, and management of mission‑critical workloads for organizations across regulated industries.

📋 Description

• Lead and manage technical service delivery on large and complex accounts • Direct the design, implementation, and lifecycle management of 11:11 Systems' solutions • Lead a support team of subject matter experts across platforms, operating systems, storage, and network technologies • Provide strategic business and technology support and counsel across customer production and recovery environments • Document and understand customers' current and desired future states, business goals, challenges, capabilities, and IT investments • Provide technical and strategic direction from initial solution design through steady state • Serve as the single point of ownership for technology solutions and coordinate global resources • Implement and manage governance practices across change, incident, request, event, problem, and vendor management • Develop customer relationships and act as a trusted advisor • Direct lifecycle-management activities and maintain technical documentation, configurations, dependency maps, runbooks, procedures, patching schedules, architecture documents, recovery plans, and contract changes • Develop recovery strategies to meet customer RTO/RPO and conduct periodic recoverability testing • Manage service and relationship risks and mitigate them • Support contract renewals by documenting and articulating customer value • Participate in engineering efforts to develop new capabilities and document results and deliverables • Identify sales opportunities and collaborate with Account Executives to grow revenue • Process customer self-service sales requests when needed • Drive service-management disciplines to meet or exceed SLA targets • Develop content and lead Monthly Service Reviews, Quarterly Business Reviews, and other strategic client meetings • Work consistently with 11:11 Systems' Code of Business Ethics and Company Values • Responsibly handle company data and information according to agreements, procedures, and policies • Review and follow company policies, data privacy practices, annual compliance training, and policy acknowledgements • Perform additional duties as assigned

🎯 Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field • 10+ years of professional IT experience • At least 3 years of demonstrated experience related to an Enterprise-focused TAM role, Solution Architecture, and customer-facing service delivery experience within complex environments • Technology certifications preferred, such as MCSE, CCIE, RHCE, VCP, CCDP, Cloud • At least one professional certification (e.g., ITILv3, TOGAF, PRINCE2), or equivalent demonstrable skills and experience • Functional knowledge and experience with Windows Server virtualization, including VMware and Hyper-V • Functional knowledge and experience with networking, including routing and switching, security, and firewalls • Functional knowledge and experience with storage and backup services/administration • Understanding of data models and data flows in complex multitier database and application environments • Unix/Linux knowledge • BCP and DR scenarios/solutions knowledge • Knowledge of multi-tier application architecture design • Strong interpersonal, customer service, and communication skills • Problem-solving skills to resolve technical issues • Ability to train customers to use systems and software • Must be legally eligible to work without visa sponsorship