Solution Architect

🔥 0 minutes ago

🥔 Idaho, Massachusetts, +1 more states – Remote

🥔 Idaho – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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M-Files

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

☁️ SaaS

⚡ Productivity

🏢 Enterprise

SaaS • Productivity • Enterprise

M-Files is a leader in knowledge work automation, providing intelligent solutions for document management, workflow automation, and content collaboration. The company focuses on automating and simplifying processes for knowledge workers, enhancing productivity, compliance, and security. With a range of industry-tailored solutions, M-Files integrates seamlessly with various existing applications like Microsoft 365, Google Workspace, and Salesforce, offering comprehensive enterprise content management.

📋 Description

• Lead customer discovery through requirements workshops, stakeholder interviews, and process walkthroughs • Clarify customer needs, uncover unstated requirements, assumptions, constraints, and risks • Assess IT infrastructure, authentication and security models, data sources, and third-party systems • Document and validate business requirements, process maps, solution descriptions, and UML diagrams • Prioritize requirements, define acceptance criteria, and manage scope changes with Project Management • Use Claude daily to prepare discovery sessions, synthesize notes, draft documentation, and identify gaps or conflicts • Identify automation and AI-agent opportunities and advise on governance, supervision, and data access • Serve as subject matter and solution expert in M-Files software and systems integration • Translate business requirements into technical solution designs for project consultants • Provide best-practice recommendations on customer solution sets • Coordinate deployment technical activities with consultants and Project Management • Support solution design, development, deployment, migration, QA, UAT, and other consulting engagements • Validate delivery against requirements and acceptance criteria using real customer data where possible • Produce technical documentation and handoff materials • Train customer technical staff when required • Identify product capability gaps and scope them for R&D and Product Management • Coordinate customer-success change requests and product updates with R&D and Product Management • Feed recurring customer requirement patterns to Product Management • Mentor and lead junior consulting team members • Build reusable discovery templates, requirements checklists, solution patterns, and Claude workflows • Support pre-sales scoping and technical feasibility conversations • Identify and escalate additional service and expansion opportunities • Coordinate scope boundaries with Implementation, Managed, and Expert Services

🎯 Requirements

• 5 to 8 years of corporate services consulting experience • Bachelor's degree in Computer Science or related field • Proven requirements gathering experience in a customer-facing consulting environment • Hands-on experience using Claude daily for research, analysis, drafting, and summarization • Ability to verify AI output and protect customer data • Working knowledge of AI agent and automation concepts applied to enterprise data • Experience working with document/content management systems • Excellent verbal and written communication skills • Strong leadership and interpersonal skills • Experience creating technical documentation, including solution descriptions, requirements documents, and UML diagrams • Knowledge of solution architecture and cross-application communication and integration methodologies • Experience across all lifecycle phases of enterprise IT solutions • Experience managing project timelines and scope • Ability to drive projects to completion and manage obstacles • Excellent organizational skills and ability to support multiple concurrent customer engagements • Strong problem-solving skills • Ability to engage and manage customer engagements effectively • Highly motivated self-starter able to learn new methods and technologies • Ability to thrive in a fast-paced, deadline-driven environment • Willingness to travel up to 25% • Preferred: experience using Claude Projects, skills, connectors, or MCP integrations • Preferred: experience with M-Files or comparable enterprise content management platforms and extensibility layers • Preferred: business process analysis or business analysis methods and certifications such as CBAP • Preferred: knowledge of cloud technologies, including Azure • Preferred: exposure to data governance or information security concepts • Preferred: forward-deployed, embedded customer-facing, or pre-sales technical scoping experience • Preferred: experience building technical training or enablement materials • Preferred: working knowledge of networks and authentication methodologies • Preferred: knowledge of .NET languages, data structures, programming concepts, APIs, and integration patterns

🏖️ Benefits

• Flexible work/life balance as a remote-enabled company • 10 paid holidays annually • Unlimited PTO • Matching 401(k) plan (25% of employee's contribution up to the IRS maximum) • Health insurance (PPO and HDHP/HSA plans) • Dental insurance • Vision insurance • Life insurance (1x employee salary) • Employer-paid short-term disability • Employer-paid long-term disability • Flexible Spending Plan (medical and dependent)