Senior Engineer, Enterprise App Development

🕒 June 23

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11:11 Systems

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2020

🏢 Enterprise

🔒 Cybersecurity

🤝 B2B

💰 Private equity on 2021-10

Enterprise • Cybersecurity • B2B

11:11 Systems is a managed cloud and IT resilience provider operating an award‑winning resilient cloud platform. The company offers managed public and private cloud, high‑performance object storage, backup and disaster‑recovery-as-a-service (DRaaS), managed security services (MDR, SIEM, EDR, zero trust), and networking solutions (SD‑WAN, SASE, multi‑cloud connectivity), plus consulting and continuity services for enterprise customers. 11:11 positions itself as a VMware Pinnacle Partner and emphasizes modernization, protection, and management of mission‑critical workloads for organizations across regulated industries.

📋 Description

• Serve as a ServiceNow solution architect for assigned initiatives, helping business units define requirements, evaluate process gaps, and identify scalable platform solutions. • Lead discovery and design discussions with business stakeholders to understand current-state processes, pain points, desired outcomes, and operational dependencies. • Recommend ServiceNow best-practice solutions that balance business needs, platform standards, maintainability, security, and long-term scalability. • Translate business requirements into technical designs, including data models, process flows, integrations, automation, roles, access controls, and implementation plans. • Partner with business and technical teams to determine whether requirements should be met through configuration, custom application development, workflow automation, integration, or process redesign. • Build and maintain ServiceNow configurations, workflows, forms, scripts, business rules, UI actions, Flow Designer automation, and related platform logic. • Develop and support custom ServiceNow applications, including scoped apps, custom tables, roles, access controls, workflows, approvals, and reporting. • Support ServiceNow CSM, FSM, ITSM, CMDB, ITOM, ITAM, and PPM/SPM capabilities based on business and operational needs. • Configure, enhance, and troubleshoot Service Bridge / Service Exchange capabilities, including remote task definitions, process events, work notes, comments, and provider-consumer integrations. • Develop and maintain integrations between ServiceNow and external systems using REST, SOAP, JSON, XML, scripted APIs, and enterprise integration patterns. • Troubleshoot production issues related to scripting, integrations, permissions, workflows, data synchronization, performance, and workspace behavior. • Support ServiceNow releases, update sets, testing, deployments, plugin evaluations, application repairs, and platform upgrades. • Contribute to coding standards, documentation, code reviews, reusable development patterns, and continuous improvement of the ServiceNow platform. • Mentor junior developers and collaborate with Agile teams to deliver platform enhancements and backlog priorities. • Collaborate supportively with colleagues while operating in a manner consistent with 11:11’s Code of Business Ethics and Company Values. • Responsibly receive, transmit, and manage company data in accordance with company policies, work procedures, data handling requirements, and privacy practices. • Complete required compliance training, policy acknowledgements, and other duties as assigned.

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience. • Minimum of 4 years of hands-on ServiceNow application development experience. • Ability to operate as both a hands-on ServiceNow developer and solution architect. • Experience leading business discovery sessions, documenting requirements, and recommending ServiceNow-based solutions aligned to platform best practices. • Strong understanding of ServiceNow process design, platform architecture, configuration standards, and when to use out-of-the-box functionality versus custom development. • Strong experience with ServiceNow scripting, configuration, automation, integrations, and custom application development. • Experience with Business Rules, Script Includes, Client Scripts, UI Actions, UI Policies, Flow Designer, IntegrationHub, ACLs, forms, tables, notifications, and Workspace configuration. • Hands-on knowledge of Service Bridge / Service Exchange, including remote task definitions, process events, work notes, comments, and synchronization troubleshooting. • Experience integrating ServiceNow with external systems using REST, SOAP, JSON, XML, OAuth, scripted APIs, and enterprise integration patterns. • Experience with ServiceNow CSM, FSM, ITSM, CMDB, ITOM, ITAM, PPM, or SPM preferred. • Working knowledge of JavaScript, HTML, CSS/SCSS, SQL, and modern web technologies. • Certified ServiceNow Administrator preferred; additional ServiceNow certifications are a plus. • Proactive, adaptable, and committed to delivering secure, scalable, and maintainable solutions. • Must be legally eligible to work in the assigned country without visa sponsorship.

🏖️ Benefits

• Comprehensive healthcare plan options • Retirement plan with company match • Life, other supplemental insurances • Paid time off and company holidays • New Parent Leave • Wellness programs