Account Manager

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🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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12twenty

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

☁️ SaaS

📚 Education

🎯 Recruiter

SaaS • Education • Recruitment

12twenty is a data-driven, university-first career services and recruiting SaaS platform that connects universities, students and alumni with employers to streamline early-career hiring and career support. It offers modular products for university career centers, alumni relations, institutional research, and employers — including outcome data analytics, experiential learning management, employer relationship management, talent acquisition, virtual events, and recruiting intelligence — to improve student engagement, track outcomes, and source diverse early-career talent.

📋 Description

• Own client retention and minimize churn by ensuring customers consistently realize the value of 12twenty and how it aligns with evolving needs • Identify and manage expansion opportunities within existing accounts, collaborating with the Partnership team on strategic growth initiatives • Prepare and facilitate virtual and in-person account reviews, webinars, and demos • Build and nurture long-term relationships that inspire product loyalty and maximize utilization of 12twenty’s technology suite • Identify and implement account management process improvements to enhance efficiency and client satisfaction • Manage a large portfolio of clients and drive account growth

🎯 Requirements

• 4–6 years of experience in account management, sales, or project management, with a proven record of retaining and growing accounts • Ability to manage a large portfolio of clients while driving expansion opportunities • Strong cross-functional collaboration skills across implementation, product, sales, engineering, and support teams • Ability to think strategically, adapt quickly, and make informed decisions • Confidence making recommendations that drive client success and business growth • Bachelor’s degree is required • Working knowledge of Google Suite, MS Office Suite, and Salesforce • Experience in SaaS or Higher Education • Solution Selling Experience

🏖️ Benefits

• Equity for US employees • Medical benefits • Dental benefits • Vision benefits • 401(k) • Paid time off • Competitive salary • Generous PTO policy • Regular team happy hours and activities • Remote work flexibility • Stock options • Travel requirement of up to 20%