Operations & Customer Support Virtual Assistant

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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20four7VA

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

20four7VA is a dedicated virtual assistant services company that provides customizable remote staffing solutions for businesses of all sizes. They offer a wide range of virtual assistant services, including administrative, business support, marketing, and technical assistance, helping clients to achieve efficiency and reduce overhead costs. With a robust team of skilled VAs, 20four7VA ensures that clients can focus on growing their business while their various needs are met by qualified professionals.

📋 Description

• Respond to incoming calls, texts, emails, and online inquiries • Gather basic project information from prospective customers • Schedule estimate appointments • Follow the company's established conversational call script • Build rapport with warm leads and provide a friendly, professional customer experience • Follow up consistently with leads and customers • Escalate technical painting questions to the appropriate team member when needed • Maintain accurate lead, customer, and job information in DripJobs • Coordinate deposits, paperwork, scheduling, work orders, and routine customer communication • Track licenses, insurance documents, subcontractor records, and compliance deadlines • Coordinate routine administrative items with subcontractors, bookkeepers, and outside professionals • Monitor open tasks and flag items requiring owner attention • Keep backend records and deadlines organized • Help develop and improve checklists, workflows, and SOPs • Proactively identify missing information, unpaid deposits, incomplete tasks, or upcoming deadlines • Follow up with team members or outside contacts as appropriate • Help the owners stay on top of outstanding operational items • Assist with coordinating marketing activities and ensuring assigned marketing tasks are completed • Support additional administrative and project-coordination responsibilities as the role develops • Deliver defined, task-specific services professionally according to agreed timelines, guidelines, and deliverables

🎯 Requirements

• Customer service experience required • Administrative, operations, project coordination, or back-office experience strongly preferred • CRM experience required • Appointment-setting and lead follow-up experience preferred • Strong phone communication skills required • Home services, contracting, or similar industry experience is a plus but not required • Painting industry experience is not required • SOP, workflow, or process-documentation experience is a plus • Strong written and spoken English required • Excellent spoken English and confident phone presence • Highly proactive and comfortable asking questions • Strong follow-up and attention to detail • Organized and capable of managing multiple moving pieces • Self-starter who notices issues before being asked • Comfortable learning new systems and processes • Able to build rapport naturally without sounding scripted or overly sales-focused • Interested in growing into greater responsibility within the company • DripJobs CRM knowledge; training can be provided • Email and calendar platforms • Microsoft Office / Google Workspace • Phone / text communication platforms • Basic project and workflow management tools • Availability Monday through Friday, 10 AM–1 PM CST • Must operate as an independent contractor under a Master Services Agreement and Statement of Work • Native or near-native English accent required (Level A-B)

🏖️ Benefits

• Competitive rates • Weekly payments • Various open roles are available • Free training and upskilling • Constant support and guidance • A vibrant community always ready to support you • Remote work • Flexible schedule alignment with client-preferred hours, subject to mutual agreement • Hours may increase based on performance