Customer Care Representative

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Stellartech Research Corporation

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Stellartech Research Corporation is a world leader in the design, development, and contract manufacturing of sophisticated medical systems utilizing radiofrequency, ultrasound, and other energy sources. The company specializes in creating systems that combine disposable patient-contact devices with microprocessor-controlled instruments, incorporating complex electronics for sensor feedback and therapeutic energy delivery. Stellartech's expertise spans the development and manufacturing of diverse medical products, including diagnostic systems, surgical probes, and catheters for minimally invasive therapies. The company collaborates with businesses of all sizes, as well as entrepreneurs and physicians, to bring product ideas from concept to market introduction, providing resources and infrastructure as a partner throughout the process. With its extensive facility, Stellartech produces a wide array of Class II and Class III devices compliant with QSR and ISO 13485:2016 standards.

📋 Description

• Handle web and app user requests in Zendesk via email and live chat • Find the root cause of user problems rather than only fixing individual cases • Escalate user issues to the technical team • Tag user requests to collect analytics • Keep response times within the SLA • Share insights on recurring pain points • Suggest improvements to templates, guidelines, and processes • Work closely with the Tech Support team by reporting bugs and spotting recurring issues

🎯 Requirements

• English at Upper-Intermediate (B2) level or higher, with strong writing skills in grammar, punctuation, and vocabulary • Clear, polite, and empathetic written communication • Ability to handle a high volume of similar requests without losing speed or quality • Analytical mindset focused on understanding root causes • Availability to work shifts • 1+ year of experience in Customer Support is nice to have • Experience with Zendesk or other ticketing/CRM systems is nice to have • Experience with high-volume email and live chat support is nice to have • Experience in subscription-based mobile apps is nice to have • Daily use of AI tools, automation tools, and productivity apps is nice to have • Examples of implemented improvements proposed is nice to have

🏖️ Benefits

• Competitive compensation based on your skills and experience • Regular performance reviews to support your growth • Flexibility in choosing your workplace: remote or in one of our development offices • Comprehensive health insurance, including dental care and massages • Personalized learning program tailored to your interests and skill development • Sports compensation program: offline and online • Referral bonuses for bringing new team members • Bonuses for writing articles, public speaking and other activities • A great team and a friendly, supportive community