Seasonal Personalization & Order Support Representative

🔥 3 minutes ago

🌵 Arizona, Colorado, +21 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $17 - $19 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Minted

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2007

🏪 Marketplace

🛍️ eCommerce

🛒 Retail

💰 $208M Series E on 2018-12

Marketplace • eCommerce • Retail

Minted is an online marketplace that connects consumers with independent artists. The platform provides a wide variety of custom-designed products including art, stationery, and home decor. Minted holds design competitions that allow artists to submit their work, where the community can vote on their favorite designs to be sold on the site. In addition to its marketplace, Minted offers various customization services and promotes a community-centric approach to unique product offerings. The company is committed to supporting artists by offering them a platform to reach a broad audience and championing exceptional design.

📋 Description

• Handle phone, email, live chat, and social media interactions • Resolve unique customer concerns, custom product inquiries, and fulfillment challenges • Use the internal knowledge base to answer customer questions • Manage multi-system workflows, including order information, custom design files, inventory tools, and order adaptations • Document customer interactions in Salesforce or other CRM platforms while following data policies • Identify operational errors and platform friction points • Share insights with Customer Service leadership to improve the customer journey • Maintain service quality, availability, time management, and proactive communication • Collaborate with the Team Supervisor in 1:1s and on-camera video huddles • Work within a small customer-service pod and collaborate with cross-functional senior leaders • Provide personalized support for Minted’s customized stationery, art, and home products

🎯 Requirements

• Must reside in AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, or WI • Bachelor’s degree or equivalent work experience • Ability to communicate effectively in English, verbally and in writing • Experience working with high-end customers and fully owning and solving customer problems • Experience handling inbound contact volume and contact queues • Experience with design-related work and fulfillment, including photo printing and design files • Excellent written communication skills • High attention to detail and strong organizational habits • Ability to continuously context-switch between browser tabs and platforms without losing accuracy • Experience using omni-channel CRM platforms such as Salesforce and Zendesk • Ability to learn new and unfamiliar technologies quickly • Ability to work a set schedule including evenings and weekends • Tech-savvy and comfortable navigating multiple web-based tools and systems simultaneously • Patience, empathy, resilience, and emotional intelligence • Problem-solving and adaptability in fast-paced e-commerce or customer-facing app support environments

🏖️ Benefits

• Remote work • Set schedule • Regular live huddles and 1:1 check-ins • Supportive remote team environment • Seasonal employment from September through December 2026