Director of Operations

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🔥 6 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $175k - $215k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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Twenty Four Seven Hotels

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🍽️ Food & Beverage

✈️ Travel

🏨 Hospitality

Food & Beverage • Travel • Hospitality

Twenty Four Seven Hotels is a hotel management company based in Southern California, specializing in the operation of premium-branded lifestyle and select-service hotels across the western and south central United States. With a strong emphasis on hospitality and people-centric service, the company prides itself on delivering exceptional guest experiences while maximizing operational performance and returns for hotel owners. Their comprehensive team provides best-in-class operations, owner relations, and support services, ensuring a proactive and collaborative approach to hotel management.

📋 Description

• Lead, coach, and develop Regional Directors of Operations, Area General Managers, Task Force General Managers, and engineering leadership • Establish performance expectations and accountability across assigned properties • Build, maintain, and enforce SOPs, playbooks, and operating calendars • Conduct property visits, operational assessments, and performance reviews • Deploy task force resources to support underperforming or transitioning hotels • Drive portfolio financial performance, including GOP, flow-through, RevPAR Index, budget attainment, and operating profitability • Lead annual budgeting, forecasting, financial analysis, and performance improvement initiatives • Partner with Revenue Management, Sales, and Finance to maximize revenue and operating margins • Oversee capital planning, property improvement projects, renovations, and asset preservation • Communicate financial performance, strategic priorities, and corrective action plans to executive leadership and Ownership • Champion guest satisfaction, online reputation, service recovery, brand standards, franchise requirements, and quality assurance • Recruit, mentor, and develop regional and property leaders; build succession plans • Partner with PR&D to strengthen Associate engagement, leadership development, and retention • Oversee preventative maintenance, capital expenditure planning, engineering initiatives, regulatory compliance, emergency preparedness, risk management, and loss prevention • Support hotel openings, transitions, brand conversions, renovations, and repositioning initiatives • Align Operations, Revenue Management, Sales, Finance, IT, and PR&D around organizational priorities • Report to the Vice President of Operations

🎯 Requirements

• Minimum 10 years of progressive hotel operations experience • At least five years in multi-property leadership • Proven success overseeing regional leaders and General Managers across multiple properties and markets • Strong financial acumen, including P&L management, budgeting, forecasting, GOP performance, and RevPAR Index results • Demonstrated ability to improve operational performance, develop leaders, and drive accountability • Strong analytical, organizational, project-management, and communication skills • Proficiency with hotel property management systems, business intelligence and reporting platforms, and Microsoft Office • Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent operational experience • Experience overseeing select-service, extended-stay, and lifestyle hotel portfolios preferred • Experience with ProfitSword and Hotel Effectiveness preferred • Experience with hotel openings, property transitions, brand conversions, renovations, or turnarounds • Experience working with institutional owners, asset managers, and major hotel brands • Advanced degree or relevant hospitality certification preferred • Flexibility to respond to operational needs outside standard business hours • Ability to travel approximately 40–50% to managed properties, regional markets, and corporate meetings

🏖️ Benefits

• Remote work options, subject to business needs and company approval • Opportunity to lead across a diverse hotel portfolio • Leadership development and professional growth opportunities • Approximately 40–50% travel to managed properties, regional markets, and corporate meetings

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