Director – Organizational Operations

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $125k - $145k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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WorkMoney

WebsiteLinkedInAll Job Openings

11 - 50 employees

🍽️ Food & Beverage

🏥 Healthcare

📦 Logistics

Food & Beverage • Healthcare • Logistics

WorkMoney is a platform dedicated to helping individuals improve their financial situations by providing resources and tips to save and earn money. The company connects its members with opportunities to reduce costs in various areas including food, healthcare, utilities, family care, housing, and more. Through a range of services such as local resource recommendations, cost comparison, and access to government programs, WorkMoney strives to put more money back in the pockets of its members. With a large membership base and extensive resources, it focuses on practical solutions for everyday financial challenges.

📋 Description

• Lead development, implementation, and continuous improvement of administrative systems, workflows, and operational processes • Establish and maintain document retention, records management, information accessibility, and administrative governance practices • Oversee contractor and vendor lifecycle processes, including approvals, onboarding, offboarding, and access management • Maintain ownership, documentation, and accountability for administrative processes, repositories, and internal information systems • Identify operational gaps, inefficiencies, and risks and develop practical solutions • Oversee intranet governance and internal communications infrastructure • Oversee organizational technology operations and administrative technology infrastructure • Establish accountability for technology platforms, licenses, vendors, access permissions, and system inventories • Manage external technology service providers, including service delivery, troubleshooting, escalations, renewals, and improvements • Evaluate, implement, and optimize technology solutions to improve workflows and operational reliability • Develop and optimize responsible AI adoption guidelines, policies, protocols, training, and enablement • Establish technology processes and controls supporting access, information security, responsible use, and operational continuity • Strengthen data ownership, reporting practices, and technology-related policies and procedures • Plan, coordinate, and execute organizational events, retreats, and executive-sponsored convenings • Oversee event vendors, contracts, logistics, quality, cost-effectiveness, and delivery • Develop event planning processes, resources, and standards • Coordinate administrative support for recurring meetings and convenings • Oversee executive support operations, including schedules, priorities, meetings, and commitments • Partner with executive leadership and administrative staff to anticipate needs and strengthen executive support workflows

🎯 Requirements

• 6+ years of progressively responsible experience in administrative operations, business operations, organizational operations, or related functions • Demonstrated experience developing, managing, and improving operational systems, processes, and workflows across multiple functions or teams • Strong technology fluency, with experience navigating, evaluating, implementing, and optimizing a broad range of digital platforms and organizational tools • Experience with technology governance, access management, contractor lifecycle processes, or organizational information management • Experience identifying and implementing opportunities for automation, AI adoption, or technology-enabled process improvements • Strong project management and organizational skills, with demonstrated ability to lead complex, cross-functional initiatives and manage competing priorities from planning through execution • Experience coordinating with external vendors and service providers, including managing relationships, deliverables, and operational expectations • Demonstrated ability to build effective relationships and collaborate with stakeholders at all organizational levels, including executive leadership, staff, and external partners • Excellent written, verbal, and interpersonal communication skills, with the ability to translate complex operational or technical information into clear, actionable guidance • Strong judgment, emotional intelligence, and problem-solving skills, with the ability to navigate ambiguity, influence outcomes, and address challenges with professionalism and discretion • Highly organized, adaptable, and resourceful, with the ability to remain composed, adjust priorities, and maintain consistent follow-through in a dynamic environment • Demonstrated ability to serve as a culture steward and role model for organizational values and exemplify standards of community care • Experience supporting executive leadership or overseeing executive support operations • Experience planning and coordinating organizational events, retreats, or large-scale convenings • Experience managing and developing staff, with a strong orientation toward coaching, accountability, and professional growth • Experience implementing AI-enabled workflows or supporting organization-wide adoption of emerging technologies • Experience in a nonprofit, advocacy, or mission-driven organization

🏖️ Benefits

• Medical, dental, and vision insurance premiums fully covered • Retirement plan with up to a 6% employer match • Educational assistance programs • Five weeks of paid vacation each year • Paid family and medical leaves • Remote work expense stipend • Professional development stipend • Health and wellness stipend • Cell/internet data usage stipend

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