Director of Membership Operations

🔥 5 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 12%

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Entreprenista

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🤝 B2B

📚 Education

🌍 Social Impact

B2B • Education • Social Impact

Entreprenista is a community and resource hub dedicated to empowering women entrepreneurs. It offers a platform for networking, education, and support, featuring events, podcasts, and award programs that celebrate successful female business leaders. The organization provides members with valuable tools, insights, and connections to help them thrive in their entrepreneurial journeys.

📋 Description

• Own the member journey from onboarding through renewal and build the programs, systems and team that enable the Entreprenista League to scale • Oversee daily operations and performance of the community team • Monitor quality and accuracy of team deliverables • Work cross-functionally with partnerships, growth, marketing and special projects teams • Manage the departmental roadmap, priorities and key initiatives • Provide high-level project management for community programming and initiatives • Identify trends and opportunities to improve operations and strengthen engagement • Develop membership tiers and lead their implementation • Own the Entreprenista Entourage, affiliate and co-marketing partner programs in PartnerStack, including automations, reconciliation, tier badges, payouts and invoicing • Lead hiring, capacity planning, scopes of work, time tracking, overtime, PTO and contractor invoices • Build, manage, train and develop a high-performing community team • Own department reporting, KPI dashboards, community health scorecards, retention and churn analysis, renewal projections and member demographics • Develop processes to collect and leverage member feedback for member experience and product development • Audit and optimize email flows, onboarding processes and customer support materials • Own community guidelines and moderation escalations • Own member support and retention policies, service levels and escalations • Develop member growth and offer expansion strategies • Build and lead the Member Success function, including onboarding, retention, renewals and expansion • Own the member communications calendar and approve member-facing content • Advocate for member perspectives in strategic decisions and product enhancements • Supervise multi-channel communications campaigns • Set member and partner events strategy and calendar and own event ROI • Own the member technology stack, including Circle, HubSpot, SamCart, Klaviyo, Typeform, PartnerStack, Zapier and Luma • Lead AI and automation for the department and train the team in its use

🎯 Requirements

• 5+ years experience in customer success, community management, account management, marketing, or communications • 3+ years of experience including sales, marketing, communications and/or related responsibilities • Bachelor's degree required • Experience leading a distributed team of employees and contractors • Experience managing budgets and vendors, and building ROI cases for headcount and programs • Hands-on admin experience with HubSpot, Circle, Klaviyo, SamCart, PartnerStack, Typeform, Luma, Zapier, ClickUp and Google Workspace • Comfort using Claude and other AI tools to automate work • Strong project management skills • Strong understanding of marketing strategies and analytics • Strong written and verbal communication and presentation skills • Excellent time management and organizational skills • Passion for building relationships and providing an amazing customer experience • Track record of highly-professional customer service in a fast-paced, dynamic environment • Self-motivated, proactive team player and problem-solver with a bias for action • Ability to define and execute projects independently • Adaptive and able to remain calm under pressure • Process- and data-oriented approach with ability to identify inefficiencies and develop enhancements • Strong business acumen • High energy and ability to motivate and inspire others • Team player and all-hands-on-deck mentality

🏖️ Benefits

• Remote work arrangement • Full-time employment • Women-led company environment • Opportunity to support and empower women founders and leaders • Networking and educational events through the Entreprenista League • Professional development through training and team growth opportunities

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