Director, Site Reliability Engineering

🕒 Yesterday

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

⛑ DevOps & Site Reliability Engineer (SRE)

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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• Open for 1 day.
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8x8

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1996

💼 Consulting

📣 Marketing

📦 Logistics

💰 $121.9M Post-IPO Equity on 2022-01

Consulting • Marketing • Logistics

8x8 is a comprehensive platform and partner designed to enhance customer experience (CX) by unifying business communications and interaction data. Trusted by over 3 million business users, 8x8 provides solutions such as contact centers, unified communications, and no-code APIs to address complex communication challenges. By integrating artificial intelligence into their platform, 8x8 helps businesses connect teams and customers, gain insights, and drive impactful results. The platform aims to modernize operations, mitigate risks, and build customer loyalty, offering a seamless and efficient experience for enterprises.

📋 Description

• Build 8x8's central SRE function from the ground up • Lead a team across US and EU time zones, including charter, operating model, hiring and career development • Define the reliability strategy and multi-year roadmap for the 8x8 platform • Establish SLIs, SLOs and error budgets for critical customer journeys • Set platform-wide observability standards for monitoring, logging, tracing and alerting • Reduce operational toil through automation, self-service tooling, and infrastructure and configuration as code • Partner with platform and CI/CD teams to build reliability into software delivery, including progressive rollouts and automated rollback • Own capacity planning and performance engineering for shared infrastructure and high-traffic services • Maintain service dependency and shared-infrastructure inventories and remediate single points of failure • Lead resilience and disaster recovery programs, including failover testing and game days • Establish production readiness standards and reviews • Partner with incident management and participate in high-severity incidents • Champion blameless postmortems and completion of corrective actions • Serve as a reliability partner to engineering, product and executive leadership and report on reliability progress

🎯 Requirements

• 10+ years in site reliability, infrastructure, platform or production engineering • 5+ years leading SRE or infrastructure teams • Experience building or scaling an SRE or reliability function with measurable results • Strong SRE practice including SLIs, SLOs, error budgets, observability, toil reduction, capacity planning, production readiness reviews and blameless postmortems • Experience with incident management and high-severity incident response in large-scale production environments • Deep knowledge of networking, load balancers and high-availability pairs, DNS, firewalls and NAT, virtualization, and public cloud; AWS preferred • Experience running services across company-operated data centers and public cloud, including multi-site failover and disaster recovery • Software engineering background with ability to write automation and tooling, read code and debug distributed applications • Comfort with Linux, Kubernetes, infrastructure as code such as Terraform or Ansible, Kafka or similar messaging systems, and relational databases at scale • Hands-on experience with observability tools such as Prometheus and Grafana • Ability to set standards and secure commitments from engineering teams that do not report to you • Clear communication and ability to explain reliability to executives in business terms • Preferred: experience with real-time communications including VoIP, SIP and WebRTC • Preferred: experience with enterprise load balancers and network devices such as F5, Citrix ADC or Fortinet • Preferred: chaos engineering or game-day programs • Preferred: service catalogs and dependency mapping such as Backstage • Preferred: experience leading teams across multiple countries and time zones • Bachelor's degree in Computer Science, Engineering or related field, or equivalent experience (preferred)

🏖️ Benefits

• Certain roles eligible for discretionary merit increases, bonus and/or stock • Certain roles may earn sales variable compensation incentives according to plan and role • Equal employment opportunities • Reasonable accommodation for individuals with disabilities

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