Employee Relations Operations – Analytics Coordinator

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🐊 Florida, Michigan – Remote

🐊 Florida – Remote 🚗 Michigan – Remote

💵 $59.1k - $92k / year

⏰ Full Time

🟢 Junior

👩‍👩‍👧‍👦 Human Resources (HR)

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AAA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1902

🚘 Automotive

🛡️ Insurance

📦 Logistics

Automotive • Insurance • Logistics

AAA is a federation of affiliated automobile clubs, offering various travel-related services and products primarily for its members. It provides emergency roadside assistance, travel planning tools, and member discounts both domestically and internationally. Each club operates independently within its own geographical area, serving its local members while adhering to AAA's overarching standards. AAA also sells travel products like maps and guides, offering resources to assist with international travel. The organization facilitates a network where membership benefits, such as global discounts and emergency services, are extended to international members traveling in the United States and vice versa.

📋 Description

• Drive operational excellence and continuous improvement in Employee Relations through data analysis, process automation, and project management • Collect, analyze, and interpret data from HRIS, case management systems, and surveys • Identify trends, patterns, root causes, and areas for improvement in Employee Relations processes • Develop and maintain KPIs and dashboards to measure ER initiative effectiveness • Prepare regular reports and presentations for HR leadership and management teams • Document ER processes and identify opportunities for automation, streamlining, and technology solutions • Design and develop Power Automate workflows for case intake and triage, HRIS and case-management data updates, document generation, notifications, reminders, data extraction, and reporting • Evaluate technologies such as AI-powered chatbots and case-management software • Develop and implement data-management and information-security best practices for Employee Relations • Manage special projects involving process re-engineering, system implementation, and compliance initiatives • Develop project plans, timelines, and budgets and ensure on-time, on-budget delivery • Collaborate with IT, Legal, and Finance on project implementation • Support ER Specialists and Investigators with case management, data analysis, and reporting • Assist with ER training programs for managers and employees • Administer the Attendance Discipline process • Monitor legal and regulatory updates affecting Employee Relations

🎯 Requirements

• Bachelor’s degree or equivalent in Business Administration, Human Resources Management, or a related field, or equivalent work experience • 1–3 years of experience in Human Resources • Experience with HRIS systems, such as Workday • Experience with data analysis tools, such as Excel, SQL, and Tableau • Experience with workflow automation tools • Knowledge of laws and regulations governing Human Resource practices and compliance • Knowledge of EEO and affirmative action guidelines • Knowledge of state and federal employment regulations • Knowledge of employment law principles • Knowledge of process improvement techniques • Strong analytical and problem-solving skills • Proficiency in project management methodologies and tools • Excellent communication, interpersonal, and presentation skills • Strong technical writing skills, including procedure preparation • Ability to prepare and present reports • Ability to communicate effectively with all levels of management, employees, and the public • Required background and drug screen consent • Preferred: 3–5 years of experience creating and analyzing Human Resources/Employee Relations analytics • Preferred: Prior experience building HR dashboards, updating SOPs, and managing large HR/ER projects • Preferred: Experience with Power Automate • Preferred: Human Resources experience within Employee Relations • Preferred: Process improvement and automation experience • Preferred: Self-driven and resourceful • Preferred: Ability to work independently • Preferred: Advanced skills in Excel and Power BI • Preferred: HR certification such as PHR/SPHR or SHRM-CP/SCP

🏖️ Benefits

• Annual bonus potential based on performance • Medical plans with multiple coverage options, including HSA eligibility • Prescription drug coverage • Dental and vision benefits • Employee Assistance Program • Company-paid basic life insurance • Optional supplemental life insurance and dependent coverage • Short-term and long-term disability coverage • Critical illness, accident, and pet insurance options • 401(k) plan with company match and additional company contribution; immediate vesting for the match and 100% vesting after three years for the additional contribution • Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options • Paid Time Off (PTO), with up to 12 days annually for full-time new employees • 10 company-paid holidays annually for full-time employees • 1 mental health day, 2 floating holidays, and 1 volunteer day for full-time employees • Paid leave programs, including parental, bereavement, jury duty, and military leave • Tuition assistance • Professional certification support with 100% reimbursement for eligible programs • Career development and advancement opportunities • Complimentary AAA membership with roadside assistance and travel discounts • Adoption assistance program • Remote work from a home office for day-to-day operations • Occasional travel to meetings, collaborative activities, or team-building activities

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