District Service Manager

🔥 14 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $113.3k - $226.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Abbott

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1888

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare • Healthcare Insurance • Biotechnology

Abbott is a global healthcare company committed to advancing medical technologies and improving lives around the world. It offers a broad range of leading products in diagnostics, medical devices, nutrition, and branded generic medicines. Abbott's innovations such as the FreeStyle Libre glucose monitoring systems and BinaxNOW rapid antigen tests are transforming diabetes management and COVID-19 response. Through its partnerships and initiatives, Abbott aims to foster health equity, improve access to healthcare, and address critical health challenges like malnutrition and infectious diseases. Abbott is also dedicated to sustainability and social responsibility, striving to make life-changing technologies accessible and affordable.

📋 Description

• Guide, coach, and direct a team providing direct service and support to Abbott Diagnostics Division customers • Promote ADD products and strengthen the company’s reputation through exceptional customer service and technical support • Implement and maintain the effectiveness of the quality system • Apply knowledge of diagnostics systems and products to ensure adequate customer support and service • Maintain documentation and records in accordance with quality-system requirements • Operate within financial-budget constraints and support budget development • Provide technical direction and ensure staff are trained on required technologies and applications • Monitor industry trends and recommend operational improvements • Track product complaints and reliability, prepare reports, and recommend service improvements • Coach, mentor, conduct performance reviews, and assist with development planning • Build, motivate, and inspire an effective team; make staffing decisions • Interact with customers, field service/support personnel, and local Sales staff • Negotiate with customers to resolve service issues and improve relationships • Coordinate support levels with service, support, and sales districts • Analyze departmental issues, performance data, trends, and business/customer impact • Ensure compliance with FDA and other regulatory agencies • Interview and select candidates; ensure timely staffing with qualified personnel • Provide input to department budgeting, planning, projects, and resource requirements

🎯 Requirements

• Bachelor’s degree or equivalent combination of education and work experience • 4+ years of customer support experience • Must have a Valid Driver’s License. • Experience in the diagnostics industry or in a lab environment (preferred) • Knowledge of regulations and standards affecting IVDs and Biologics (preferred) • Candidates must reside in the Texas and New Mexico territory • Up to 50% travel, including overnights

🏖️ Benefits

• Career development with an international company • Free medical coverage eligibility through the Health Investment Plan (HIP) PPO medical plan • Retirement savings plan with high employer contribution • Tuition reimbursement • Freedom 2 Save student debt program • FreeU education benefit • Equal opportunity employer committed to employee diversity