Patient Care Coordinator I

Job not on LinkedIn

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $23 - $43 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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AbbVie

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2013

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

AbbVie is a global pharmaceutical company that discovers and delivers innovative medicines and solutions to enhance lives. With a focus on addressing the world's toughest health challenges, AbbVie operates in over 175 countries, providing a wide range of products across areas like immunology, oncology, neuroscience, and aesthetics. Committed to scientific innovation, AbbVie invests heavily in research and development, aiming to produce first-in-class medicines. The company also emphasizes workplace diversity, sustainability, and patient support initiatives, ensuring positive impact for both its patients and the broader community.

📋 Description

• Provide high-volume call center support and best-in-class customer service to patients and healthcare providers • Educate patients on the enrollment process • Handle status inquiries and schedule deliveries • Use the core CRM system to manage workload, perform activities, and route work to team members • Provide subject matter expertise on program requirements • Guide patients and healthcare providers through the refill process and resolve inquiries • Provide accurate information or direct calls to the appropriate team member • Document all communications received from calls • Notify appropriate parties or systems about urgent orders, shipping issues, errors, complaints, and adverse drug events • Identify potential adverse events for Pharmacovigilance reporting to support FDA compliance • Meet performance standards aligned with predefined metrics • Complete all required training, including soft skills certification and program overviews

🎯 Requirements

• High School Diploma or GED required • Associate or College Degree preferred • Previous experience in a call center, healthcare office, corporate setting, healthcare insurance provider, or pharmacy highly desirable • Understanding of commercial and major medical insurance programs and billing requirements • Knowledge of healthcare benefit investigations, prior authorization, and appeal filings • Knowledge of private payers, pharmacy benefits, medical benefits, Medicare Part D, Medicaid, and alternate funding resources • Demonstrated organization and problem-solving skills • Comfort using multiple applications while capturing case information • Proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and SharePoint • Proficiency with Lotus Notes Suite • Strong verbal and written communication, customer service, and interpersonal skills • Critical thinking and analytical skills • Ability to work with minimal supervision • Ability to take appropriate action in a stressful environment • Ability to maintain professional, courteous communication with customers and fellow employees

🏖️ Benefits

• Paid time off including vacation, holidays, and sick leave • Medical, dental, and vision insurance • 401(k) • Short-term incentive programs • Remote work option