Manager, Client Solutions

🔥 16 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $80k - $95k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🤝 Client Partner

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Above Lending

WebsiteLinkedInAll Job Openings

51 - 200 employees

💸 Finance

💳 Fintech

👥 B2C

Finance • Fintech • B2C

Above Lending is a financial company that markets, brokers, and originates unsecured consumer installment loans. Operating in cooperation with Lending Partners, Above Lending provides personalized loan offers based on credit determination and state law. Through their platform, individuals can find, review, and finalize their loans with ease. Above Lending takes precautionary measures to comply with federal laws aimed at preventing terrorism financing and money laundering, ensuring client identification during account openings. Their customer service is highly rated, as evidenced by a TrustPilot score of 4. 8 based on numerous positive reviews.

📋 Description

• Lead the recruitment, hiring, onboarding, and training of a high-performing team of Client Retention Specialists • Own team performance targets and service levels • Manage staffing, scheduling, and adherence so specialists are available when clients are most reachable • Conduct call monitoring, one-on-one coaching, and performance evaluations • Foster a collaborative, supportive, and accountable remote team culture • Oversee daily operations connecting with recently delinquent clients • Identify root causes of delinquency and establish sustainable payment plans during calls • Ensure payment arrangements and autopay authorizations are compliant and correctly set up • Route clients needing additional help to appropriate hardship options • Use frontline insights and call analytics to refine scripts, contact strategies, outreach timing, and customer resolution offers • Ensure accurate contact documentation in the loan management system • Execute post-call email and text follow-ups and track commitments through completion • Maintain high standards of customer interaction while creating legitimate urgency without improper pressure

🎯 Requirements

• 2+ years of direct people management experience leading remote or contact-center teams in retention, save desk, first-party early delinquency, or loss mitigation • Proven track record of managing to conversion targets and coaching team members to consistently achieve individual and team metrics • Experience setting targets and service levels • Strong leadership presence with the ability to navigate high-stakes, emotionally charged customer situations and guide specialists through difficult conversations • 3+ years of experience in phone-based retention, customer success, or financial solution environments requiring real-time problem-solving and closing commitments on the call • Thorough knowledge of consumer protection standards, including UDAAP and TCPA • Ability to analyze operational metrics, identify trends in client delinquency, and turn data into actionable strategy adjustments • Management experience in consumer lending, debt settlement, or credit counseling environments preferred • Familiarity with contact center and loan management systems such as Talkdesk, LoanPro, Zendesk, or similar tools preferred

🏖️ Benefits

• Significant employer contributions toward health, dental, and vision insurance • Generous PTO • Paid holidays • Paid parental leave • 401(k) program with company matching • Leadership development • Merit advancement opportunities • Continuous training • Connected, inclusive team environment centered on community and belonging