Regional Account Manager

Job not on LinkedIn

🔥 7 minutes ago

🇺🇸 United States – Remote

💵 $60k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

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Acquia

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

💼 Consulting

🏥 Healthcare

📣 Marketing

💰 Secondary Market on 2018-08

Consulting • Healthcare • Marketing

Acquia is a company that provides the Acquia Digital Experience Platform (DXP), which is built on the industry-leading Drupal open-source CMS. The platform is designed to help organizations manage their digital presence more effectively, with a suite of tools that include content management, SEO optimization, customer data management, and more. Acquia offers solutions for various industries, such as healthcare, government, and retail, to enhance their digital customer journeys. The platform integrates with over 80 tools, facilitating collaborative content creation and optimized delivery. Acquia is recognized as a leader in digital experience platforms and is committed to accessibility and customer success.

📋 Description

• Deliver renewal targets and upsell specific accounts • Proactively manage accounts day to day • Mitigate customer escalations and risks • Build cross-departmental relationships with Sales, Technical Support, Operations, and Finance • Drive customer retention and identify upsell opportunities • Develop account plan strategies to improve performance and customer experience • Attend customer onsite visits and host Quarterly Business Reviews • Own key client relationships and identify risks and opportunities • Build relationships with strategic leadership-level customer contacts • Exceed quarterly renewal and net renewal goals • Partner with internal resources to resolve escalations and operational issues • Coordinate with business users and procurement to ensure timely renewals • Identify process inefficiencies and recommend solutions

🎯 Requirements

• Proven track record sustaining and growing complex relationships, closing renewals, and identifying upsell/cross-sell opportunities • Experience managing a high volume of accounts • 2–5 years in an account management role providing technology solutions to large enterprises • Ability to manage multiple systems and administration simultaneously • Experience owning and exceeding a quota • Strong forecasting and analytical skills • Strategic, hands-on, detail-oriented, articulate, and credible • Strong executive presence and ability to influence decision-making internally and externally at all levels • Ability to work effectively in a dynamic, fast-paced, ever-changing environment • Good communication skills and ability to articulate a strong value proposition • Meticulous attention to detail and high accountability • Self-starter able to set and manage priorities • Strong teamwork, communication, and cross-group collaboration skills • Ability to proactively drive accounts and resolve customer escalations with minimal oversight • Bachelor degree is required • Openness to learning new technologies and collaborating with AI tools

🏖️ Benefits

• Competitive healthcare coverage • Wellness programs • Take it when you need it time off • Parental leave • Recognition programs • Variable compensation • AI tools and learning new technologies