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Inside Sales Representative

🔥 18 hours ago

🇺🇸 United States – Remote

💵 $50k - $53k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⬇️ Inside Sales

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Logo of ACT Entertainment

ACT Entertainment

201 - 500 employees

🔧 Hardware

🤝 B2B

💰 $117M Debt Financing - ACT Entertainment on 2024-04

Hardware • B2B

ACT Entertainment is a company that enhances live experiences by developing, delivering, and supporting products for the live events and entertainment industry. They specialize in special effects, rigging, entertainment lighting, control systems, truss, and moving lights, and emphasize industry-leading service and education for their customers. ACT serves professional customers such as venues, production companies, and event organizers by providing hardware products and related services.

📋 Description

• Provide sales support to Inside Sales team members • Assist with customer inquiries, quote preparation, order follow-up, product recommendations, and account maintenance • Coordinate with internal departments to provide customers with timely and accurate information • Assist in managing customer projects, opportunities, and follow-up activities • Support customer retention through proactive communication and relationship building • Participate in structured training programs • Develop knowledge of the company's product portfolio, manufacturing capabilities, and target markets • Participate in customer meetings, sales calls, trade shows, and industry events • Learn territory management and key account management through collaboration with experienced sales personnel • Research and identify prospective customers through industry research, trade shows, referrals, internet research, and other lead-generation activities • Re-engage inactive customers and dormant accounts • Conduct outbound calls, emails, and other outreach activities • Qualify and route inbound and outbound leads • Schedule meetings between prospective customers and account managers • Maintain an organized prospect and opportunity pipeline in the CRM system • Monitor industry trends, competitor activities, customer needs, and emerging market opportunities • Assist with identifying new product opportunities and customer requirements • Gather and communicate market intelligence to management and cross-functional teams • Maintain accurate customer records, notes, activities, interactions, and follow-up schedules in the CRM system • Generate reports on prospecting activity, lead conversion, pipeline development, and account engagement • Assist with CRM data cleanup and customer database maintenance • Collaborate with Sales, Customer Service, Marketing, Product Development, and Operations teams • Participate in sales meetings, training sessions, and continuous improvement activities • Perform other related duties as assigned

🎯 Requirements

• Bachelor's degree in Business, Marketing, Communications, Music Industry, or related field preferred • Sales, customer service, retail, business development, or related experience preferred • Strong desire to build a long-term career in professional sales • Excellent verbal, written, and interpersonal communication skills • Strong customer service orientation and relationship-building skills • Self-motivated with a willingness to learn and accept coaching • Strong organizational and time-management abilities • Ability to prioritize multiple projects and responsibilities • Comfortable making outbound calls and engaging prospective customers • Proficiency in CRM software, Microsoft Office Suite, and Google Workspace • Strong problem-solving and analytical skills • Ability to work independently and as part of a team • Ability to work effectively from a home office environment with reliable internet access and the ability to maintain a professional workspace • Ability to travel up to 25% • Familiarity with cables, audio accessories, stage equipment, or related products • Experience using CRM systems and sales outreach tools preferred • Interest in music, audio, live sound, musical instruments, production, or related industries preferred

🏖️ Benefits

• Hands-on training in products, manufacturing processes, sales techniques, CRM usage, and customer service best practices • Opportunities to participate in customer meetings, sales calls, trade shows, and industry events • Ability to work from a home office environment • Travel opportunities of up to 25% based on business needs and employee development opportunities

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