Client Services Agent

🔥 1 minute ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟢 Junior

📁 Client Services

🚫👨‍🎓 No degree required

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Acumen Fiscal Agent

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1995

🏥 Healthcare

🏛️ Government

Healthcare • Government

Acumen Fiscal Agent is a long-established fiscal intermediary and fiscal employer agent that supports self-directed home care and Medicaid-funded programs across the United States. Since 1995 it has partnered with participants, families, state and federal programs, managed care organizations, counties, and Veteran programs to manage care funding, process payroll and taxes, prepare W-2s/1099s, handle Electronic Visit Verification (EVV), enroll participants and employees, track spending plans/budgets, and bill funding sources. Acumen specializes in enabling people who choose self-directed care to employ and manage their direct care workers while ensuring compliance with IRS, state and local tax, and Department of Labor requirements.

📋 Description

• Enroll, educate, and support Acumen clients throughout their lifecycle • Support employers and employees during enrollment • Process related paperwork and manage electronic communication • Perform accurate data entry across multiple databases while meeting deadlines • Establish, foster, and grow relationships with clients and program contacts, including third-party organizations • Maintain current knowledge of program rules, regulations, and implementation needs and explain them to stakeholders • Act as a communication liaison between clients and Acumen departments • Receive, research, and resolve client inquiries within contractual timeframes • Ensure compliance with state and federal guidelines and manage escalated issues • Develop strategies supporting existing program growth through marketing, education, and community outreach • Collaborate with internal departments to address issues effectively • Manage fluctuating call and email volume • Provide customer service via calls and electronic communication • Support Acumen’s compliant cybersecurity posture by following policies, procedures, standards, and guidelines • Perform other related duties as assigned

🎯 Requirements

• At least one year of experience with manual data entry into databases • Ability to work independently with limited supervision • Self-starter with effective communication skills • Ability to work in a fast-paced environment • Prior customer service and/or client relations experience • Ability to handle fluctuating inbound and outbound call volume • Flexible schedule, including weekends, weeknights, and holidays • Experience using multiple applications simultaneously • Ability to prioritize competing requests and meet multiple deadlines • Knowledge of Microsoft Word, Excel, PowerPoint, Internet, email, and PDFs • Patience, perseverance, and follow-through mentality • Professional oral and written communication skills • Attention to detail and critical-thinking skills • High standard of integrity • Basic math skills • Organizational skills, time management, and task orientation • Ability to handle complex clients • High school diploma or equivalent with some college preferred (or equivalent work experience) • Willingness to obtain certain state-required certifications • Ability to travel, including overnight travel, when required by the program • Valid driver’s license and automobile insurance within the state of residence, if required by the program • Secure remote workspace with high-speed internet when applicable • Ability to maintain confidentiality • Ability to speak in public, including trainings • Ability to interact effectively with diverse customers and stakeholders • Ability to sit for extended periods and perform repetitive data-entry and office-equipment tasks • Ability to work under stressful conditions while handling multiple assignments and deadlines

🏖️ Benefits

• Fully remote work • Flexible schedule, with occasional weekends, weeknights, and holidays as needed • Opportunity to obtain certain state-required certifications • Travel, including overnight travel, via ground transportation and/or flight when required by the program • Remote workspace support requirement includes high-speed internet when applicable