Client Service Representative – Operations

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $33.3k / year

⏰ Full Time

🟢 Junior

📁 Client Services

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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WNS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

⚖️ Legal

📦 Logistics

📣 Marketing

Legal • Logistics • Marketing

WNS is a global business process management company that operates across 13 countries with over 66 delivery centers and employs more than 62,000 people. The organization is committed to inclusivity and diversity, fostering a unique culture of co-creation and continuous learning. WNS offers various career opportunities across the Asia Pacific, Europe, Africa, and the Americas, and prides itself on its transparent and merit-based recruitment process. As a leader in its field, WNS focuses on nurturing future leaders and decision-makers while maintaining a strong emphasis on social responsibility through initiatives like the WNS Cares Foundation.

📋 Description

• Conduct administrative intake and scripted clinical intake of calls for clinical review • Provide quality customer service to providers, administrative staff, and other stakeholders • Build and maintain customer satisfaction with products and services • Collect and enter confidential information while maintaining strict confidentiality • Maintain high-quality documentation standards during data collection and entry • Provide ongoing telephonic support to providers and office staff regarding HealthHelp’s Clinical Review process • Provide administrative support to the Clinical Review Department as needed • Participate in and understand responsibilities related to ongoing Quality Initiative Projects • Maintain performance levels for KPIs including Average Talk Time, Quality, and schedule adherence • Participate in the HealthHelp Quality Management Program as required • Adhere to HIPAA, state, and federal regulations • Adhere to URAC and NCQA standards • Carry out other assigned projects and responsibilities

🎯 Requirements

• High School Diploma/GED, required • Minimum one year of healthcare customer service (call center) experience required • Ability to hard-wire internet into provided computer equipment, required • Internet upload speed of 5 Mbps and download speed of 25 Mbps, verified at onboarding • Ability to adhere to a strict schedule and adapt to schedule changes, required • HIPAA-compliant room, verified at onboarding • Ability to read clinical terminology with high proficiency • Ability to work efficiently in a fast-paced, high-call-volume, performance-driven contact center • MS Outlook and Windows proficiency • Ability to work on dual monitors and navigate multiple software applications simultaneously • Strong time management skills • Strong verbal and written communication skills • Prior fast-paced inbound call center experience preferred • Prior healthcare industry experience, including prior authorizations, patient care, or CPT codes, preferred • Ability to wear a headset for eight hours per day • Ability to respond quickly to instructions in a fast-paced work environment • Ability to talk without voice restrictions for eight hours per day • Ability to sit for extended periods without a break

🏖️ Benefits

• Medical, dental, and vision insurance • Paid time off (PTO), holidays, and sick leave • 401(k) with company match or other retirement plan • Life and AD&D Insurance • Employee Assistance Program • Performance-based bonuses, incentive pay, or commissions may be available • Reasonable accommodations for disabilities and sincerely held religious beliefs