Director, Travel & Hospitality

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Director

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Acxiom

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1968

💼 Consulting

🏥 Healthcare

🍽️ Food & Beverage

Consulting • Healthcare • Food & Beverage

Acxiom is a leading data service provider that specializes in leveraging data management, identity resolution, analytics, and martech services to help businesses enhance their marketing efforts. With a commitment to the ethical use of data, Acxiom offers solutions across various industries such as automotive, healthcare, telecommunications, financial services, and retail. Their expertise aids in optimizing marketing strategies to acquire, retain, and grow customer relationships. Acxiom partners with renowned platforms such as Adobe, Salesforce, and Snowflake to drive data-driven marketing and enable digital transformation for their clients.

📋 Description

• Own the overall client relationship and account strategy for assigned Travel, Hospitality, and Entertainment accounts • Develop and execute account plans aligned with client objectives and Acxiom solutions • Deliver revenue run rate, renewal, profitability, bookings, and incremental growth targets • Identify, qualify, and close renewals, expansions, upsells, cross-sells, new use cases, and additional lines of business • Build executive relationships and maintain communication with client stakeholders and Acxiom leadership • Lead client business reviews and strategic planning discussions • Advocate for clients internally, proactively manage risks, and resolve issues • Maintain forecasts, opportunity pipelines, account plans, and client records in Salesforce and other systems • Lead or support contract negotiations, statements of work, renewals, pricing discussions, and commercial escalations • Coordinate cross-functional support across delivery, product, data, engineering, analytics, finance, marketing, and executive leadership • Connect Acxiom’s data, identity, analytics, technology, and service offerings to client growth, efficiency, and customer experience goals • Monitor client satisfaction, delivery health, adoption, and value realization • Operate independently while engaging broader teams to remove barriers and deliver successful outcomes

🎯 Requirements

• Bachelor’s degree or equivalent experience • Minimum of ten years of relevant experience in strategic account leadership, enterprise sales, client management, consulting, marketing technology, data, digital, or related services • Twelve years minimum of relevant experience is a differentiator; equivalent relevant experience may be considered without a bachelor’s degree • Success owning large, complex client relationships with accountability for revenue, retention, growth, profitability, and client satisfaction • Ability to build executive relationships, influence senior stakeholders, and lead strategic conversations tied to measurable business impact • Strong commercial acumen, including forecasting, pipeline management, renewals, contract negotiations, pricing, and account profitability • Experience developing account plans and converting client priorities into growth strategies, solution roadmaps, and actionable opportunities • Ability to operate independently while collaborating with cross-functional teams • Consultative selling skills • Strong problem-solving, negotiation, communication, presentation, and executive presence skills • Understanding of data, identity, analytics, marketing technology, digital transformation, managed services, or related solution areas • Expert industry knowledge • Multifunctional leadership experience • Marketing and marketing technology experience, including data insights, analytics, and digital marketing • Salesforce pipeline tracking and account management experience • Knowledge of digital ad tech ecosystems, targeting platforms, consumer first-party and behavioral data • Proven record meeting or exceeding add-on deal and install-base goals in large, complex organizations • Experience managing clients with multiple lines of business • Ability to map technology solutions to business problems or goals • Resilience and creativity in challenging sales cycles • Experience with large sales targets

🏖️ Benefits

• Inclusive, flexible work environment • Opportunities for growth • Work-life balance • World-class associate training and development • Great benefits • Equal opportunity employer, including disability and protected veteran status