Help Desk Coordinator I

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $50k - $67k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Advarra

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1983

🏥 Healthcare

💼 Consulting

☁️ SaaS

Healthcare • Consulting • SaaS

Advarra is a provider of integrated regulatory oversight and clinical trial technology, combining independent IRB review and compliance services with enterprise SaaS platforms (including Braid, OnCore, Clinical Conductor, eReg, and eSource). The company delivers operational intelligence, AI-powered protocol design and automation, site collaboration, study startup and enrollment tools, and strategic enablement services to sponsors, CROs, research sites, and institutions to improve efficiency, compliance, and patient safety across the clinical trial lifecycle.

📋 Description

• Collaborates with management and Team Lead to drive process enhancements and contributes to departmental and company strategies • Acts as a point of contact for IRB customers and provides exceptional customer service • Supports internal and external clients with a variety of tasks • Ensures accuracy, attention to detail, and timely responses to customer inquiries • Documents and tracks client experience data in the system • Escalates client concerns and collaborates with internal teams to resolve issues • Provides client feedback through appropriate channels • Participates in process improvement discussions and assigned projects • Acts as the primary contact for Advarra teams and CIRBI support • Conducts CIRBI demonstrations and provides ongoing client support and training • Serves as a subject matter expert for IRB processes and requirements • Completes assigned tasks

🎯 Requirements

• Bachelor’s degree in business, communication or Science related field OR High School Diploma with two (2) years’ industry experience • Two (2)+ years’ experience in an IRB, health related field, or clinical research • Comfortable evaluating a situation, exercising good judgment and discretion, and making decisions on matters of significance with the assistance of the Team Lead and/or Manager • Understanding of FDA and OHRP regulations and guidance and ICH guidance for informed consent and institutional review boards • Intermediate computer skills, including MS Office products and CRM software • Sit or stand for extended periods of time at stationary workstation • Regularly carry, raise, and lower objects of up to 10 Lbs. • Learn and comprehend basic instructions • Focus and attention to tasks and responsibilities • Verbal communication; listening and understanding, responding, and speaking

🏖️ Benefits

• Variable bonus eligibility • Health coverage • Paid holidays

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume