Senior Coordinator, Client Experience

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Advarra

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1983

🏥 Healthcare

💼 Consulting

☁️ SaaS

Healthcare • Consulting • SaaS

Advarra is a provider of integrated regulatory oversight and clinical trial technology, combining independent IRB review and compliance services with enterprise SaaS platforms (including Braid, OnCore, Clinical Conductor, eReg, and eSource). The company delivers operational intelligence, AI-powered protocol design and automation, site collaboration, study startup and enrollment tools, and strategic enablement services to sponsors, CROs, research sites, and institutions to improve efficiency, compliance, and patient safety across the clinical trial lifecycle.

📋 Description

• Serve as a liaison for new clients transitioning from Business Development to Operations, ensuring a smooth handover • Implement and manage the Client Onboarding Framework to meet client expectations and goals • Conduct CIRBI demonstrations and provide ongoing client support and training • Coordinate study start-up calls to facilitate transitions to Client Services • Support transitions of new studies to assigned Client Services Coordinators by setting expectations and establishing communication pathways • Establish periodic check-ins to monitor client satisfaction and outcomes • Analyze and track timelines and quality metrics to resolve dissatisfaction • Develop and present periodic client reports incorporating feedback and addressing concerns • Act as the primary contact for Advarra/CIRBI support and communicate client needs and feedback • Collaborate with internal teams to resolve client issues and proactively address potential issues • Track client experience data in CRM software for continuous improvement

🎯 Requirements

• 2+ years of experience in an IRB, health-related field, or clinical research • Bachelor’s degree in business, communication, or a science-related field preferred • High School Diploma with 4+ years of industry experience preferred • Sales/business development experience preferred • Intermediate computer skills, including MS Office products and CRM software preferred • Knowledge of clinical research, including drug, biologics, and device trials preferred • Understanding of FDA and OHRP regulations and guidance and ICH guidance for informed consent and institutional review boards preferred • Ability to sit or stand for extended periods at a stationary workstation • Ability to regularly carry, raise, and lower objects up to 10 lbs • Ability to learn and comprehend basic instructions • Focus and attention to tasks and responsibilities • Verbal communication, listening and understanding, responding, and speaking

🏖️ Benefits

• Variable bonus may be eligible in addition to base salary • Health coverage • Paid holidays • Other benefits • Remote work arrangement