Customer Operations Associate I

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $44k - $64k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Affirm

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💳 Fintech

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2021-01

Fintech • B2C • eCommerce

Affirm is a financial technology company that offers a 'Buy Now, Pay Later' service, allowing consumers to make purchases and pay for them over time with flexible payment plans. Affirm eliminates hidden fees and compound interest, providing clear terms and conditions for its users. The company also offers the Affirm Card, a debit card that allows users to request to pay over time for larger purchases or pay in full for smaller ones. Affirm partners with various retailers across multiple categories, including electronics, apparel, and travel, providing customers with the convenience of paying over time at checkout both online and in physical stores. Affirm's services are integrated with Apple Pay, enabling customers to make payments seamlessly from their iPhone or iPad.

📋 Description

• Resolve escalated customer inquiries primarily via email, with occasional phone calls • Maintain professionalism, positive customer rapport, and excellent Quality Assurance scores • Use product and financial knowledge to communicate, investigate, and resolve varied customer issues • Participate in ongoing training to develop new skills and responsibilities • Identify trends and improvement areas, including agent coaching, quality monitoring, and product features • Participate in incubation of new products and features and assist with ad-hoc projects • Independently manage schedules and email channels to improve productivity and quality scores • Collaborate cross-functionally to analyze, assess, and resolve complex customer issues • Participate in voluntary specialized processes • Create documents including meeting minutes, N-Pagers, and procedural updates

🎯 Requirements

• Willingness to support operations on evenings, weekends, and public holidays • Excellent verbal and written communication skills • Proficient in both English and French • Ability to deliver high-quality work independently and virtually in a fast-growth environment • 1–3 years of experience interacting with customers in an omnichannel environment • Experience within the financial industry is a plus • Sound judgment and proactive problem-solving skills • Analytical thinking, organizational skills, and attention to detail • Strong follow-through and ability to manage competing priorities • Mac (iOS) and Google Workspace knowledge is a plus • Comfortable working with Key Performance Indicators (KPIs) to assess and drive performance • Visa sponsorship is not available for this position

🏖️ Benefits

• Equity rewards may be included in the total compensation package • Monthly stipends for health, wellness, and tech spending • 100% subsidized medical coverage for employees and dependents • Dental and vision coverage for employees and dependents • Flexible time off • Generous holiday calendars • Employee stock purchase plan (ESPP) to buy Affirm stock at a discount • Remote-first work flexibility • In-person onboarding experience • Inclusive interview process with accommodations for candidates with disabilities

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