Director, Client Executives

🔥 0 minutes ago

🐎 Kentucky – Remote

🐎 Kentucky – Remote

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

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AffirmedRx, a Public Benefit Corporation

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11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

AffirmedRx is a Public Benefit Corporation dedicated to transforming the pharmacy benefit management (PBM) industry. Focused on transparency, patient-centric care, and innovative solutions, AffirmedRx aims to overcome the complexities and opacity that traditionally plague the PBM sector. By empowering individuals and organizations, the company provides clarity and unwavering support in navigating pharmacy benefits. AffirmedRx stands for integrity and partnership, striving to offer a healthier and more informed pharmacy benefits experience while boldly tackling the rising costs of healthcare and pharmaceuticals.

📋 Description

• Lead, coach, and develop a team of Client Executives responsible for C-suite and HR-leadership relationships, contract economics, renewal strategy, and performance guarantees across Tier 1 and strategic accounts • Set priorities, workload distribution, and account assignments; ensure consistent client-engagement quality and cadence, including relationship strategy plans, business reviews, and renewal timelines • Establish and monitor performance goals tied to retention, renewal, and expansion outcomes; conduct 1:1s, pipeline reviews, and formal performance management • Build career pathing and bench strength within the Client Executive function • Serve as executive-level relationship owner for key benefits consultants and brokers • Build and execute consultant-relations strategy, educate consulting firms on AffirmedRx’s clinical and financial value proposition, and position the team as consultant-facing partners • Partner with Clinical Consultants and Analytics on plan-performance reporting supporting renewal and RFP outcomes • Track consultant engagement and satisfaction and refine consultant-facing playbooks and materials • Own retention and renewal performance for the strategic/dual-ownership book of business and personally engage on major, high-risk, or high-value renewals • Guide trend-management recommendations, financial-performance narratives, and renewal projections • Identify and manage upsell and expansion opportunities across strategic accounts • Support RFP responses and growth pursuits tied to existing clients • Serve as an escalation point for strategic accounts and coordinate with Client Management, Clinical Consultants, Patient Care Advocacy, and Operations • Partner with the VP, Client Management & Care Delivery on account tiering, book-of-business rebalancing, and resourcing decisions • Represent account ownership in cross-functional planning with Operations, Clinical, Sales, and Marketing • Maintain current CRM records and consistent handoffs across account pods • Contribute to client-onboarding and account-transition playbooks • Provide input on organizational design, staffing, and career-ladder development as the function scales

🎯 Requirements

• Bachelor's degree in Business, Healthcare Administration, or a related field; equivalent professional experience will be considered • 10+ years of progressive experience in strategic account management, client success, or sales within a PBM, health plan, or managed-care environment • 3+ years directly leading and developing a team of account executives, account managers, or client success professionals • Demonstrated track record of client retention, renewal, and revenue growth on complex, multi-stakeholder accounts (3,000+ covered lives) • Established relationships with, or demonstrated success building relationships with, benefits consultants and brokers • Strong understanding of PBM economics, contract structures, and performance guarantees • Excellent executive presence and communication skills, with the ability to represent AffirmedRx credibly to C-suite client and consultant audiences • Experience within a transparent, pass-through, or PBM-optimizer client-success organization • Familiarity with account tiering/segmentation models (e.g., single point of contact vs. dual ownership) • Experience leading a team through organizational change or scaling

🏖️ Benefits

• Competitive compensation, including health, dental, vision and other benefits • Opportunity to impact industry change in the pharmacy benefits management space while delivering high-quality patient outcomes • Culture where people thrive and the team’s success supports business success

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