Senior Business Operations and Growth Lead, Ticketing

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $204k - $249k / year

⏰ Full Time

🟠 Senior

⚙️ Business Operations

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Airbnb

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

✈️ Travel

📦 Logistics

🛍️ eCommerce

💰 Post-IPO Equity on 2020-12

Travel • Logistics • eCommerce

Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.

📋 Description

• Define and drive Airbnb's approach to tickets, identifying priority partners and categories and translating market dynamics into growth plans • Own business outcomes including supply activation, tickets sold, Gross Booking Value, and guest experience quality • Maintain current market and partner intelligence across tours, activities, attractions, and live events • Analyze OTAs, primary and secondary ticketers, reservation systems, channel managers, and ticketing platforms • Build financial models, performance frameworks, and operational analyses for strategic decisions • Personally analyze data and translate complex findings into actionable recommendations • Collaborate with Product, Marketing, Supply, Finance, and Partnerships to align plans and priorities • Shape product requirements, influence roadmaps, and define demand flows with distribution technology partners • Build relationships with internal and external stakeholders and advise leadership • Identify incentive structures, partner programs, and go-to-market approaches to accelerate growth

🎯 Requirements

• 12+ years of experience in strategy, business operations, or a closely related field at a high-growth technology or marketplace company • Track record of owning ambiguous, high-impact problems and delivering measurable results • Genuine analytical depth, including personally building complex financial and operational models • Ability to find non-obvious insights in large datasets and communicate findings precisely • Proficiency in Excel • SQL experience strongly preferred • Active use of AI tools • Product fluency, including understanding software development, identifying gaps, writing structured requirements, and influencing product roadmaps • Marketing fluency, including growth and acquisition mechanics, demand-side programs, conversion, and LTV • Experience in or adjacent to the ticketing technology ecosystem, including channel managers, reservation systems, and ticketing platforms • Ability to operate effectively without direct authority and build cross-functional relationships • Self-starter who continuously learns new tools, domains, and methods • Outcome-focused approach with creativity, persistence, and adaptability • Exceptional written and verbal communication skills • MBA preferred • Must live in a state where Airbnb, Inc. has a registered entity

🏖️ Benefits

• Bonus eligibility • Equity eligibility • Health and other benefits • Employee Travel Credits • Remote work eligibility • Occasional office work or offsite attendance, as agreed with the manager • Disability-inclusive application and interview process • Reasonable accommodations for candidates with disabilities