Staff Platform Manager – GTM & Ops Tooling

🕒 September 1

🇺🇸 United States – Remote

💵 $200k - $240k / year

⏰ Full Time

🔴 Lead

🎁 Product Marketing

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Airbnb

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

✈️ Travel

📦 Logistics

🛍️ eCommerce

💰 Post-IPO Equity on 2020-12

Travel • Logistics • eCommerce

Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.

📋 Description

• Define the multi-year strategy for Airbnb's operations platform and maintain a prioritized roadmap • Align vision, OKRs, strategy, and roadmap with senior leaders across Supply, Engineering, and Operations • Present progress to leadership on an ongoing basis • Design AI-forward operational processes and determine where human-in-the-loop judgment is necessary • Decompose multidimensional product-to-operations problems and define operational requirements • Drive coherent solutions across multiple owning teams • Own case management and workforce management tooling, including capacity planning, workload distribution, performance measurement, and forecasting • Forecast operations workforce needs where AI agents and humans share the queue • Write product briefs, prototype, iterate with engineering, and own outcomes through launch and adoption • Navigate and align multiple product management and engineering teams • Negotiate sequencing, resolve conflicting constraints, and make tradeoff decisions • Build and improve internal tools and workflows supporting Airbnb's Supply operations teams that vet, onboard, and support hosts at scale

🎯 Requirements

• 10+ years in product management, platform management, or operations technology • At least 5 years in a technical product management role with direct delivery accountability for systems built with back-end engineering teams • Deep technical fluency, including reading system architecture, pressure-testing engineering designs, and understanding data models and API contracts • Demonstrated experience redesigning operational processes in a high-volume service organization • Experience shipping AI or automation into production operations, including human-in-the-loop systems • Track record of delivering outcomes through teams outside the reporting line across engineering and PMM organizations • Exceptional business fluency and ability to measure success through business KPIs • Experience building or owning workforce management or case management tooling, including capacity planning, queue management, SLA tracking, or performance measurement • Exceptional communication across ops agents, back-end engineers, and senior leadership • Preferred: Experience with case management or workforce management platforms, Salesforce Service Cloud, Airtable, Zendesk, or similar • Preferred: Familiarity with human-in-the-loop workflow design • Preferred: SQL fluency • Preferred: Background in scaled operations or internal tools in a marketplace or high-growth environment • Preferred: Track record of shipping tools that changed how operations teams work, supported by metrics

🏖️ Benefits

• Bonus eligibility • Equity eligibility • Benefits eligibility • Employee Travel Credits • Remote-eligible work arrangement • Occasional Airbnb office work or offsite attendance, as agreed with the manager • Reasonable disability accommodations throughout the recruitment process