Field Service Engineer

🕒 August 6

🗽 New York – Remote

🗽 New York – Remote

💵 $44 - $58 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Alcon

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

Alcon is a leading company in the field of eye care, committed to innovating life-changing vision products. Their mission is to help people see brilliantly, enhancing their quality of life. Alcon recently introduced the PRECISION7® contact lens, a revolutionary one-week replacement lens designed to provide clear vision and comfort. With a strong emphasis on research and development, Alcon is dedicated to advancing eye health globally.

📋 Description

• Handle complex technical tasks to ensure Alcon equipment functions effectively as per specifications • Troubleshoot, diagnose, and repair Alcon surgical equipment within an assigned service territory • Perform preventative maintenance, installations, and upgrades per company guidelines • Develop ongoing customer relationships to secure future business, including Annual Maintenance Contract/Comprehensive Annual Maintenance Contract sales and renewals • Document and maintain clients’ service logs • Prepare reports for product failure analysis and serviceability issues • Escalate issues to relevant engineering teams • Manage the daily schedule and maintain timely communications with customers, dispatch, managers, regional teams, and cross-functional teams • Adhere to Good Practice (GxP) regulations and Standard Operating Procedures (SOPs) • Maintain accurate and complete documentation and rigorous quality control • Complete all required training and meet individual job requirements

🎯 Requirements

• Associate’s degree or equivalent years of directly related experience • Ability to fluently read, write, understand, and communicate in English • 2 years of relevant experience • Ability to resolve problems, think analytically, and communicate professionally in high-pressure, time-sensitive customer environments • Experience working with advanced medical devices and medical devices that use lasers • Familiarity with hospital operating room and surgery center protocols • Working knowledge of ServiceMax / CRM tools • Ability to lift 50 pounds, including tools and replacement parts • Up to 30% out-of-territory travel and overnights as needed • Territory includes Long Island, NY into Queens, and surrounding areas as needed

🏖️ Benefits

• Robust benefits package including health, life, retirement, flexible time off for exempt associates, and much more • Focused growth and development opportunities • Short-term and long-term incentive opportunities for eligible roles • Programs that promote health and well-being • Programs that provide financial security • Support for retirement planning • Reasonable accommodation for individuals with disabilities