Senior Solutions Architect – Field Service

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Alithya

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

🏭 Manufacturing

Consulting • Healthcare • Manufacturing

Alithya is a global digital transformation and IT consulting firm that provides strategic consulting, enterprise transformation, and business enablement services. It helps organizations modernize ERP, supply chain, CRM, HCM, and enterprise performance systems, and offers cloud, data & analytics, AI/ML, managed services, quality engineering, and change management to drive adoption and ROI. Alithya works with major technology partners (Microsoft, Oracle, AWS, Salesforce) and focuses on practical, tailored solutions for mid-to-large enterprises across industries such as financial services, healthcare, government, telecommunications, transportation, and manufacturing.

📋 Description

• Lead discovery sessions to understand service processes, pain points, priorities, dependencies, risks, and success measures • Design end-to-end Salesforce Field Service solutions, including service territories, work order management, scheduling and optimization, inventory management, asset management, dispatcher user experience, and offline technician mobile experience • Translate business requirements into solution designs, process flows, and implementation plans • Develop user stories, acceptance criteria, and prioritized delivery backlogs • Advise clients on configuration and customization choices, balancing immediate needs with long-term maintainability • Guide integrations between Salesforce Field Service and CRM, ERP, inventory, billing, and customer service platforms • Provide architectural guidance on security and visibility, data migration, reporting, and platform performance • Perform declarative Salesforce configuration using platform tools, reports, dashboards, and automation capabilities • Support user acceptance testing, including test scenarios, test scripts, issue triage, and business signoff • Support deployment, change management, user training, and post-launch improvement

🎯 Requirements

• Salesforce Field Service Consultant and Certified Service Cloud Consultant Certifications or equivalent hands-on expertise • 5+ years of consulting experience implementing Salesforce Field Service for clients with complex service operations and large user populations • Experience leading or contributing to multiple full lifecycle implementations, from discovery through deployment and support • Hands-on Salesforce platform experience, including configuration, data modeling, security, automation, reporting, scalability, and performance considerations • Experience with Salesforce mobile solutions, offline use cases, and technician adoption • Experience with complex scheduling, optimization, service-level agreements, or high-volume dispatch • Experience working with Agile delivery methodologies and distributed development teams • Experience in utilities, telecommunications, manufacturing, or equipment services • Strong understanding of field service operations and industry best practices, including Scheduling and Optimization (ESO) • Proven ability to collaborate across teams and leadership levels to deliver projects on time and on budget • English: Proficient

🏖️ Benefits

• Flexible work options • Unlimited Vacation Plan • 24/7 virtual healthcare • Extensive wellness portal supporting physical, mental, emotional and financial well-being • Access to thousands of online courses and certifications • Exclusive leadership programs • Tuition reimbursement program for external training • Employee Share Purchase Plan with matched contributions