Senior Implementation Specialist

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $78.5k - $98.2k / year

⏰ Full Time

🟠 Senior

🛠️ Implementation Specialist

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Alkami Technology

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

💼 Consulting

📣 Marketing

🏦 Banking

💰 $300M Post-IPO Debt - Alkami Technology on 2025-03

Consulting • Marketing • Banking

Alkami Technology is a digital banking software company that provides a cloud-based Digital Sales & Service Platform for banks and credit unions. Its platform combines onboarding and account opening (via MANTL), digital banking, and data & marketing solutions to enable anticipatory, data-driven customer experiences, faster account origination, fraud protection, payment reporting, and personalized marketing. Alkami serves financial institutions (retail and business customers) and offers integrations, developer tools, and implementation support to drive deposit growth, reduce churn, and improve operational efficiency.

📋 Description

• Lead complex software implementation activities by configuring and customizing Alkami products for customer onboarding, testing, training, and launch readiness • Independently manage customer implementation engagements, configuration tasks, ticket-driven workflows, milestones, and stakeholder alignment • Guide customers through user acceptance testing and operational readiness activities • Perform advanced functional and integration testing, validate configurations, document results, and resolve discrepancies • Troubleshoot complex configuration, usability, and implementation issues through root-cause analysis • Coordinate with customers, third-party vendors, and internal teams to align dependencies and delivery objectives • Provide implementation updates covering project progress, issue resolution, testing outcomes, and operational risks • Track configuration progress, testing milestones, issue escalations, and project dependencies across concurrent implementations • Develop and maintain implementation documentation, issue logs, operating guidance, and communications • Support implementation-related billing coordination and tracking of billable work • Serve as a subject matter expert for assigned products, integrations, or implementation functions • Collaborate with Product, Support, Engineering, and Implementation teams on customer feedback and process improvements • Manage multiple complex implementation priorities simultaneously • Contribute to workflow, documentation, testing, and scalability improvements • Support and mentor less experienced implementation specialists

🎯 Requirements

• 3–6 years of experience leading software implementations, customer onboarding activities, configuration management, testing operations, or technical consulting engagements within SaaS, fintech, banking technology, or related environments • Bachelor’s degree in Business, Information Systems, Information Technology, Communications, or a related field • Advanced experience supporting software implementations, configuration management, and customer onboarding activities • Strong troubleshooting and root-cause analysis skills related to software configuration, testing, vendor coordination, and implementation issues across multiple customer environments • Ability to independently manage complex implementation projects and competing priorities • Experience facilitating user acceptance testing, functional validation, and operational readiness activities • Strong written and verbal communication skills with customer-facing and cross-functional stakeholder experience • Experience collaborating with customers, vendors, and technical teams to coordinate implementation execution • Ability to maintain detailed implementation documentation and operational tracking materials • Strong organizational, analytical, and customer relationship management skills in fast-paced implementation environments • Ability to travel up to 20% to support implementation projects • Experience supporting fintech, SaaS, or digital banking implementation programs • Familiarity with APIs, integrations, or technical onboarding concepts • Experience using Jira, Confluence, or similar project management, testing, issue tracking, and documentation platforms • Experience contributing to process optimization or implementation scalability initiatives • Knowledge of software deployment, operational readiness, or change management practices • Experience mentoring implementation specialists or supporting team knowledge-sharing activities • Must be eligible to work in the US for full-time employment • Alkami cannot offer employment sponsorship at this time

🏖️ Benefits

• Remote-first environment • Unlimited paid time off • 401(k) with employer match • Diverse and inclusive environment • FUN culture