Professional Services Manager – Implementation Manager

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $80k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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First Advantage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

First Advantage is a leading provider of global software and data for the HR technology market. Enabled by proprietary technology and AI, it delivers employment background screening, digital identity and verification services, APIs, and risk-monitoring products across the employee lifecycle. The company emphasizes automation and continuous identity verification, serving roughly 80,000 organizations in over 200 countries and territories, and maintains large proprietary databases (over one billion records). Headquartered in Atlanta and publicly traded (NASDAQ: FA), First Advantage focuses on helping customers hire smarter and onboard faster through software, data and services.

📋 Description

• Lead implementations across the First Advantage product portfolio from discovery and solution design through configuration, testing, go-live, stabilization, and transition to Customer Success • Translate customer business and technical requirements into scalable, supportable solutions • Lead discovery, explain trade-offs and constraints, and guide customers toward best-practice decisions • Build and govern customer-centric implementation plans with scope, milestones, owners, dependencies, risks, decisions, and success measures • Negotiate scope, priorities, timelines, responsibilities, and solution choices with customers and internal stakeholders • Orchestrate delivery across Sales, Product, Technology, Operations, Customer Success, ATS/HRIS partners, and customer teams • Resolve blockers and hold stakeholders accountable • Lead integration planning, configuration, and pre- and post-production testing • Drive progress toward go-live and first revenue while managing scope creep, delivery risk, customer dependencies, and recovery plans • Use lessons learned and customer insights to improve implementation playbooks, reusable solutions, and delivery processes • Share expertise with peers

🎯 Requirements

• Bachelor’s Degree or equivalent professional work experience • 5+ years leading complex implementations, professional services engagements, solution delivery, or comparable customer onboarding programs in B2B SaaS • Demonstrated strength in discovery, requirements gathering, solution design, scope and risk management, project governance, testing, and launch readiness • Proven ability to negotiate, influence through expertise and data, and hold customer and internal stakeholders accountable to commitments • Ability to translate integrations, APIs, data exchange, configuration, and ATS/HRIS concepts into clear business implications and actionable recommendations • Coding experience is not required • Excellent facilitation, executive presence, presentation, written communication, analytical judgment, and cross-functional leadership skills • Experience partnering with Sales or pre-sales, Product, Technology, Operations, and Client Success • Experience in background screening, HR technology, HCM, identity, compliance technology, or another complex or regulated B2B environment such as financial services or healthcare is helpful but not required • Solutions consulting, technical account management, or pre-sales solutioning experience is helpful but not required • Experience using AI-enabled tools, automation, or analytics to improve implementation speed, quality, documentation, or decision-making is helpful but not required • Formal project or change management certification is helpful but not required • Must be based in the United States • Available to travel up to 25%

🏖️ Benefits

• Ability to work remotely with occasional business travel • Medical, Vision, Dental, and supplementary benefit plans • 401k with an employer match • Employee Stock Purchase Plan (ESPP) • Competitive and flexible Paid Time Off (PTO) • 9 paid company holidays • Access to tech and growth opportunities • Leaders who want you to succeed