Customer Service Associate

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $17 - $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Allstate

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1931

💼 Consulting

📦 Logistics

🛡️ Insurance

💰 Post-IPO Equity on 2014-01

Consulting • Logistics • Insurance

Allstate is an industry leader in providing insurance solutions, focusing on home, auto, device, and identity protection. With a commitment to customer well-being, Allstate aims to instill peace of mind and financial security for its customers. The company also emphasizes community impact and sustainability through various initiatives, showcasing their dedication to social responsibility and positive change.

📋 Description

• Handle moderate to complex inquiries regarding policies and billing from internal or external customers • Resolve service concerns efficiently, professionally, and accurately • Document customer requests and complete policy changes • Provide customer service through inbound/outbound calls, correspondence, other communication sources, and call transfers • Input and track information in appropriate databases • Remain current on marketing campaigns and respond appropriately to marketing-related inquiries • Handle and explain customer documentation, including follow-ups and updates • Identify opportunities for cross-sales when applicable • Employ probing questions, active listening, interest, compassion, and empathy • Facilitate first-call resolution and customer satisfaction • Resolve routine, complex, and unique questions or issues • Work without supervisory duties

🎯 Requirements

• High School Diploma or GED (Preferred) • 0-2 years experience (Preferred) • Equivalent combination of education and experience may be considered in lieu of the above education requirements • Working knowledge of insurance policies and related processes and procedures • Ability to process changes to customer policies accurately • Ability to handle customer documentation and explain required follow-ups and updates • Must submit to a background investigation • Reliable internet with minimum speeds of 50 MB download and 5 MB upload • Dedicated, private workspace free from distractions with appropriate desk and seating • Allstate generally does not sponsor individuals for employment-based visas for this position

🏖️ Benefits

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse • Monthly connectivity reimbursement to help offset internet costs • Opportunity to develop skills and make a meaningful impact • Equal employment opportunity policy covering hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment