Customer Advocacy Marketing Manager

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $90k - $124k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎡 Marketing

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👻 Ghost score 0%

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AlphaSense

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

💼 Consulting

🏥 Healthcare

📣 Marketing

💰 Debt Financing on 2022-06

Consulting • Healthcare • Marketing

AlphaSense is a market intelligence and search platform that empowers companies to unlock critical insights across an extensive universe of public and private content, including company filings, broker research, expert calls, and market trends. Its AI-driven technology affords users the ability to conduct comprehensive due diligence with speed and accuracy, reducing uncertainty and blind spots in decision-making. Trusted by major corporations, financial institutions, and asset management firms globally, AlphaSense serves sectors such as financial services, health care, and technology by providing generative AI-powered solutions that integrate internal proprietary data with external premium content.

📋 Description

• Define the annual case study and proof-point content roadmap with Product Marketing, aligned to revenue and pipeline priorities • Prioritize customer stories, quotes, and proof points based on expected pipeline, bookings, and adoption impact • Own scaled creation and end-to-end delivery of customer quotes, testimonials, and case studies from sourcing through legal and customer approval • Use tools such as Peerbound to transform customer insights from Gong calls into approved, actionable content at scale • Own creation and promotion of customer spotlights • Manage updates to existing case studies and customer stories as messaging and strategy evolve • Own the customer reference database and review-generation program across G2, Gartner Peer Insights, and TrustRadius • Own review-platform vendor relationships, budgets, contract renewals, and spend decisions • Manage the end-to-end customer logo usage process in compliance with contract terms and legal/brand requirements • Own the annual customer awards program, including nominee sourcing, winner selection coordination, winner notification, awards production, and event integration • Own on-site video filming and customer engagement logistics at flagship events, including filming schedules and signed participation agreements • Own and continuously refine the end-to-end content workflow from intake to publication • Project manage creation, review, and approval processes for customer proof-point assets • Track and report proof-point content performance and business impact, including pipeline, bookings, and adoption influence • Deliver regular stakeholder reporting and contribute to the consolidated advocacy narrative • Maintain proactive communication with Sales, CS, Product Marketing, and Legal • Serve as point of contact and escalation path for owned initiatives, surfacing project risks before deadlines are affected

🎯 Requirements

• 5+ years of experience in customer marketing, content marketing, or marketing operations, with demonstrated ownership of both strategy and execution • Proven track record of setting a content roadmap and prioritizing initiatives against business impact • Proven track record of owning content projects end-to-end, including legal/compliance coordination • Experience owning vendor relationships and budget, ideally for review-generation or reference platforms • Strong written communication skills and an eye for turning customer insight into compelling assets • Experience with CRM systems, such as Salesforce, preferred • Experience with content intelligence tools, such as Peerbound and Gong, preferred • Comfortable managing on-site logistics for large customer-facing events

🏖️ Benefits

• Performance-based bonus • Equity • Generous benefits program • Equal-opportunity employment • Reasonable accommodation for qualified employees with protected disabilities • AlphaSense never asks candidates to pay for job applications, equipment, or training