Membership Support Representative, Part-Time

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Alternative HR

WebsiteLinkedInAll Job Openings

1 - 10 employees

👥 HR Tech

💼 Consulting

🤝 B2B

HR Tech • Consulting • B2B

Alternative HR is a human resource consulting and outsourcing organization dedicated to providing small business owners with an affordable alternative to hiring a full-time certified Human Resource professional. They assist organizations in preventing fines and lawsuits, providing training, developing recruitment strategies, and managing day-to-day HR tasks. Their specialties include HR audits, handbook creation and modification, employee relations, training, recruiting and retention, employee separation, and compliance management.

📋 Description

• Respond to member inquiries through inbound phone calls, live chat, email, and text messaging • Assist members with account management, billing questions, membership changes, app troubleshooting, and general service inquiries • Educate members on self-service options and help them navigate the EverWash app • Navigate multiple software platforms and communication channels while maintaining accuracy and attention to detail • Follow company policies, procedures, and knowledge base resources • Document member interactions in the customer support platform • Communicate with supervisors and remote teammates to resolve issues and escalate concerns • Remain informed about service updates, policy changes, and new procedures • Meet expectations for attendance, responsiveness, productivity, and customer satisfaction

🎯 Requirements

• Previous customer service experience is required • High school diploma or equivalent • Availability to work weekends is required • Strong verbal and written communication skills • Comfortable using computers, web-based applications, and multiple software platforms simultaneously • Ability to multitask, solve problems, and maintain professionalism during challenging customer interactions • Strong attention to detail and ability to follow documented procedures • Dependable attendance and punctuality • Ability to work independently with minimal supervision • Ability to work from a quiet, professional home office with a personal computer and reliable, high-speed wired internet • Ability to remain at a workstation and operate a computer throughout scheduled shifts, with reasonable accommodations as applicable • Employment subject to a background check and verification of authorization to work in the United States • Previous call center or contact center experience is strongly preferred • Experience supporting customers through phone, email, live chat, and SMS • Familiarity with CRM systems, ticketing platforms, or similar customer support software • Experience working remotely or as part of a distributed team • Bilingual proficiency in English and Spanish is a plus

🏖️ Benefits

• Paid onboarding and job-specific training • Flexible part-time scheduling based on operational needs • Supportive team environment with accessible supervisors and established training resources • Opportunities to develop customer service, communication, and technical troubleshooting skills • Fully remote work environment

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