Manager, Business Technology – CX/CS

🔥 49 minutes ago

🇺🇸 United States – Remote

💵 $118k - $152k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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Alteryx

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

🏭 Manufacturing

Consulting • Healthcare • Manufacturing

Alteryx is a leading provider of enterprise analytics solutions that empower organizations to unlock valuable insights from their data. With its AI-driven analytics platform, Alteryx automates the processes of data preparation, analysis, and reporting, making analytics accessible to users at all skill levels. The platform offers features such as data enrichment, predictive modeling, and location intelligence, enabling businesses to improve operational efficiency and drive informed decision-making across various sectors, including financial services, retail, healthcare, and manufacturing.

📋 Description

• Define and own the multi-year technology roadmap supporting Customer Experience and Customer Success • Drive modernization of customer-facing digital experiences across web and AI-enabled platforms • Identify opportunities to consolidate applications, reduce technical debt, and simplify customer interactions • Build partnerships with Customer Success, Technical Support, Customer Experience, Engineering, Marketing, Data & Analytics, Security, and Enterprise Architecture • Advise on customer experience initiatives while aligning business goals with technology investments • Prioritize and deliver enhancements for customer experience, customer support, and related operations • Own technology strategy and lifecycle management for customer experience and support solutions • Lead end-to-end solution delivery from requirements gathering through production deployment, hypercare, and continuous improvement • Ensure projects are delivered on time, within budget, and meet measurable business outcomes • Own the technology roadmap for customer case management, partnering with Salesforce teams on case intake, routing, escalation, knowledge management, and support workflows • Drive adoption, usage analytics, customer satisfaction, and continuous enhancement across the portfolio • Manage relationships with system integrators, SaaS vendors, implementation partners, and technology providers • Drive vendor accountability for delivery quality, cost optimization, and innovation • Lead and mentor a high-performing Business Systems team • Build a customer-first culture, promote continuous learning, drive cross-functional collaboration, and recruit and retain top talent

🎯 Requirements

• Bachelor's degree in Computer Science, Information Systems, Business, Engineering, or related field • 10+ years of experience leading enterprise business systems or digital transformation initiatives • Experience delivering customer-facing web applications • Experience partnering with Customer Success, Support, or Customer Experience organizations • Strong Agile product management experience • Strong stakeholder management and executive communication skills • Experience leading cross-functional programs with multiple technology teams • Capacity to serve in compliance with U.S. export controls

🏖️ Benefits

• Bonus or commission eligibility • Medical benefits • Retirement benefits • Financial benefits • Wellness benefits • Paid time off • Employee discounts • Growth mindset and career support • Reasonable accommodation during the recruiting process